Microsoft Suite
Ricardo Lozano
Customer Strategy Senior Analyst
San Pedro, Nuevo León
Summary
Strategic and results-oriented data-driven consultant with a proven track record of leveraging data analytics and insights to drive informed decision-making and deliver tangible business outcomes. Proficient in extracting, analyzing, and interpreting complex datasets to identify trends, patterns, and opportunities, excelling in translating data-driven insights into actionable strategies that optimize operational efficiency, enhance customer experience, and drive revenue growth. Possesses a keen eye for detail and a passion for continuous improvement, collaborating closely with stakeholders to develop and implement data-driven solutions that address critical business challenges and unlock new opportunities for success. Expertise spans across various industries, consistently demonstrating the ability to drive value and deliver measurable results through the power of data-driven decision-making.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Strategy Senior Analyst
Sintec
10.2022 - Current
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Contributed to revenue growth by identifying new market opportunities based on thorough industry research and analysis.
- Elevated departmental performance through targeted training programs aimed at developing employee skills and expertise.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Facilitated cross-departmental collaboration, breaking down silos and encouraging information sharing to drive positive business outcomes.
- Validated results and performed quality assurance to assess accuracy of data.
- Orchestrated the seamless integration of Sales and Operations Planning (S&OP) processes, optimizing alignment between sales forecasts and operational capabilities to enhance agility and responsiveness to market dynamics.
- Revitalized pricing strategy through meticulous market analysis and competitive benchmarking, resulting in optimized pricing structures that maximized profitability and market share while ensuring alignment with customer expectations and value propositions
Training Consultant
BTC
03.2021 - 10.2022
- Spearheaded a comprehensive warehouse redesign initiative, optimizing layout, inventory management systems, and workflow processes to increase operational efficiency, reduce fulfillment times, and enhance overall productivity.
- Demonstrated proficiency in cold calling techniques to initiate meaningful conversations with prospective clients, leveraging persuasive communication skills and market insights to effectively generate leads, nurture relationships, and drive sales growth.
- Applied strategic project selling methodologies to cultivate long-term client relationships and drive complex sales cycles from inception to successful closure. By leveraging consultative selling techniques and customized solution development, consistently exceeded revenue targets while delivering tailored value propositions that addressed clients' unique challenges and objectives.
Education
Bachelor of Science - Mechanical Engineering
ITESM
Monterrey 08.2017 - 12.2021
Skills
Relaying Complex Information
Problem-solving aptitude
Stakeholder Communication
Tooling Design and Optimization
Project Management
Compliance Analysis
Database Management
Data Integrity Assurance
Work Planning and Prioritization
Logistics Coordination
Problem-Solving
Performance Assessments
Software
Power BI
Tableu
Certification
Lean Six Sigma Black Belt
Timeline
Customer Strategy Senior Analyst
Sintec
10.2022 - Current
Lean Six Sigma Black Belt
04-2022
Training Consultant
BTC
03.2021 - 10.2022
Bachelor of Science - Mechanical Engineering
ITESM
08.2017 - 12.2021
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