RICARDO LOZANO MORQUECHO
Billing Clerck
Tlaquepaque
Summary
Proven warehouse worker and customer service representative with a track record of enhancing operational efficiency and customer satisfaction at BigBang. Skilled in material handling and resolving customer complaints with empathy, leading to increased loyalty. Expert in streamlining shipping and receiving processes, significantly reducing order processing times. Demonstrates strong time management and interpersonal abilities.
Overview
1
1
year of professional experience
Work History
Warehouse Worker
BigBang
02.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Billed making sure the order is complete and delivering the right materials
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
I Enjoy Giving Good Service
02.2024 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
SEP
Guadalajara, Jalisco, Mexico 05.2001 -
Skills
Loading and unloading
Material Handling
Warehouse Operations
Shipping and receiving
Management of computer equipment
Order Preparation
Quality Control
Languages
English
Upper intermediate (B2)
Timeline
Warehouse Worker
BigBang
02.2024 - Current
Customer Service Representative
I Enjoy Giving Good Service
02.2024 - 04.2024
High School Diploma -
SEP
05.2001 -
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