Ricardo Montalvo Guzmán
Veracruz
Summary
Dynamic professional with a proven track record, excelling in data analysis and technical support. Skilled in Python and problem-solving, I have successfully led projects in AI and machine learning, enhancing team performance and user satisfaction. Committed to delivering innovative solutions and driving impactful results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Head of Project Management and Technical Support
The Phone House
Veracruz
08.2021 - 05.2025
- Data analysis for marketing strategies and delivering remote technical support to users.
Artificial Intelligence Specialist
Grupo Salinas
Mexico City
01.2021 - 06.2021
- I participated in three projects:
- 1. The design of a Data Science and Machine Learning Course for employees at the company.
- 2. A rule-based AI model.
- 3. An unsupervised learning clustering exercise.
Project Management & Live Technical Support Intern
Minerva Project
Remote
09.2016 - 05.2019
- I was accountable for providing managerial support to software engineers in charge of the Active Learning Forum online platform. Some routinary activities were UX research and data mining in order to produce analytical reports.
- I provided real-time online support to users of the Active Learning Forum.
Admissions Processing Intern
Minerva Project
Remote
09.2015 - 05.2016
- I processed applications from international students with high standards of confidentiality.
Education
Bachelor of Science - Computational Sciences, Contemporary Knowledge Discovery
Minerva University
01.2020
Bachelor of Science - Social Sciences, Cognition, Brain, and Behavior
Minerva University
01.2020
International Baccalaureate Diploma -
UWC Red Cross Nordic
01.2015
Skills
- English
- Problem Solving
- Python
- SQL
- Microsoft Excel
- Microsoft Word
- Data analysis
- Technical support
- Machine learning
- Team leadership
- Data Science
- Analytics
Certification
Data Scientist with Python
Awards
- Norwegian Mathematics Olympiad, 4th absolute place
- XXVI Mexican Mathematics Olympiad, 2nd place
- XXI Mexican Chemistry Olympiad, 2nd place
- V Mexican History Olympiad, 1st place
- VII Mexican History Olympiad, 1st place
- 2013 Young People Award in the state of Baja California, Mexico
- 2010 Generación Bicentenario
Timeline
Head of Project Management and Technical Support
The Phone House
08.2021 - 05.2025
Artificial Intelligence Specialist
Grupo Salinas
01.2021 - 06.2021
Project Management & Live Technical Support Intern
Minerva Project
09.2016 - 05.2019
Admissions Processing Intern
Minerva Project
09.2015 - 05.2016
Bachelor of Science - Computational Sciences, Contemporary Knowledge Discovery
Minerva University
Bachelor of Science - Social Sciences, Cognition, Brain, and Behavior
Minerva University
International Baccalaureate Diploma -
UWC Red Cross Nordic
Similar Profiles
DOMINGO JOSÉ SERRANO LARADOMINGO JOSÉ SERRANO LARA
Dependiente de tienda telecomunicaciones at Tradelia Retail S.L (Franquicias Phone House)Dependiente de tienda telecomunicaciones at Tradelia Retail S.L (Franquicias Phone House)
MUHAMMAD TOUFIQUL ISLAMMUHAMMAD TOUFIQUL ISLAM
Country Director at CORN Mobile Phone & Accessories/KGTel Mobile PhoneCountry Director at CORN Mobile Phone & Accessories/KGTel Mobile Phone
Andrew LeonAndrew Leon
Repair Manager at CPR Cell Phone RepairRepair Manager at CPR Cell Phone Repair
Juan M Resendiz m ResendizJuan M Resendiz m Resendiz
Machine Adjuster at Marketing.comMachine Adjuster at Marketing.com
Huatfe Aurora Hernández LópezHuatfe Aurora Hernández López
Call Center Agent at NRGCall Center Agent at NRG