Summary
Overview
Work History
Education
Skills
Timeline
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Ricardo Morales Olvera

Study In Foreign Languages
Cuautitlan Izcalli

Summary

Dynamic professional with a proven track record at Marriott Vacations Worldwide, excelling in customer relations and expert problem solving. Successfully enhanced service delivery by streamlining vendor communications for tours and travel insurance, ensuring compliance with processes. Recognized for analytical thinking that drives operational efficiency and customer satisfaction.

Overview

15
15
years of professional experience
4
4
Languages

Work History

Specialist OS Club Usage Support

Marriott Vacations Worldwide
Mexico City
12.2017 - Current

I actively communicate with vendors to arrange services, specifically for booking tours. I also make sure that the processes are followed, and if that is not the case, I correct those.

Some of the products I work with are travel insurances, tours, and resort credits.

  • Followed all company policies and procedures to deliver quality work.
  • Collaborated with cross-functional teams to achieve project goals on time.
  • Led quality assurance efforts, maintaining high standards for all products and services.

Concierge Supervisor

Club Med Cancún
Cancún
04.2010 - 09.2017
  • Collaborated with hotel departments to ensure seamless service delivery for all guests.
  • Streamlined front desk operations for increased efficiency and improved guest experiences.

Education

Associate of Arts - Languages

Goethe Institute
Mexico City, Mexico
05.2001 -

Skills

Customer relations

Timeline

Specialist OS Club Usage Support

Marriott Vacations Worldwide
12.2017 - Current

Concierge Supervisor

Club Med Cancún
04.2010 - 09.2017

Associate of Arts - Languages

Goethe Institute
05.2001 -

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Ricardo Morales OlveraStudy In Foreign Languages