Ricardo Nuńez
Customer Service,cold Caller,lead Generation , Upsales Representative
Colima
Summary
Dedicated and customer-focused Customer Service Representative with a proven track record of delivering exceptional customer experiences. Seeking to contribute my communication, active listening, and problem-solving skills to this company as part of my commitment to excellent service. Committed to providing prompt and accurate assistance to callers, maintaining a professional demeanor, and exceeding performance targets. Eager to leverage my abilities to enhance customer satisfaction and contribute to the success of this company.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Auto Warranty Transfer Specialist
The Aurel Project
Tijuana B. C
03.2023 - Current
- Receiving all incoming calls and cold calling prospects for auto warranty campaigns, qualifying prospects filtering them and transfering to a specialist
- Maintained accurate records of all transfers, adhering to strict confidentiality requirements.
- Managed high-volume transfer caseloads, ensuring timely completion and compliance with regulations.
- Assisted in the development of new transfer policies and procedures, working closely with management to ensure seamless integration into existing workflows.
Floor supervisor & inventory specialist
Pescadería Silva
Colima Mexico
08.2022 - 02.2023
- In charge of inventory, receiving shipments attending customers and providing customer care service to all clients Participated in training sessions to stay updated on product knowledge, industry trends, and sales techniques.
- Developed and implemented strategies to improve customer service and increase sales.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Played an instrumental role in successfully launching new products or store promotions which drove sales figures upwards.
Customer Service Sales Professional
Teleperformance
Wfh
11.2021 - 07.2022
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Negotiated favorable terms with vendors for bulk purchases ensuring cost savings that positively impacted profits margins.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Selling used vehicles through vroom.com platform
Customer Service Upsales Representative
Time Warner Cable
Mexico City D. F
11.2019 - 06.2022
- Collected, arranged, and input information into database system.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Played a key role in securing lucrative contracts through effective negotiation tactics and relationship-building efforts with prospective clients.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Education
Curso en linea de Educacion General para el Desarollo - General Studies
Secretaria de educacion publica(SEP)
Mexico City D. F07.2011
Criminology - Criminology
Pierce College
Woodland Hill, CaComperter Literacy Basic comp. Skills - Basic Computer Literacy
West Hills Community College
Woodland Hills Ca. 08.2000
High School senior - General Studies
James Monroe High School
Granada Hills Ca10.1998
Skills
Excellent communication skillsActive listenerResponsibleProblem solverData ProtectionSelf motivatedMeticulous time managementProduct knowledge
Effective Comunication
Attention to DetailTransfer Expertise
Professional Demeanor
Multitasking Abilities
Self Motivation
Problem-Solving
Handling Confidential Materials
Proactive and Self-Motivated
Task Prioritization
Critical Thinking
Goal Setting
Reliability
Activities
- Walking my dog
- Wood burning Artistic
- Community involvement
- Team sports
References
- Israel Comparan Sotelo, Pozole Colima Restaurant, www.pozolecolima.localizanet.com, 01 312 307 0257
- Manuel Silva, Pescaderia silva, pesSilva.mercado_C2023@gmail.com, +52 312 311 4073
Projects
Communication Training Workshop, Designed and delivered a workshop for new team members focused on effective telephone communication, active listening, and conflict resolution. Received positive feedback from participants and saw improved performance in call handling. Customer Satisfaction Survey, Developed a customer satisfaction survey to gather feedback on call interactions, analyzing the results to identify areas of strength and opportunities for improvement.
Timeline
Auto Warranty Transfer Specialist
The Aurel Project
03.2023 - Current
Floor supervisor & inventory specialist
Pescadería Silva
08.2022 - 02.2023
Customer Service Sales Professional
Teleperformance
11.2021 - 07.2022
Customer Service Upsales Representative
Time Warner Cable
11.2019 - 06.2022
Curso en linea de Educacion General para el Desarollo - General Studies
Secretaria de educacion publica(SEP)
Criminology - Criminology
Pierce College
Comperter Literacy Basic comp. Skills - Basic Computer Literacy
West Hills Community College
High School senior - General Studies
James Monroe High School