Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
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Ricardo Ortega

IT Specialist
Zapopan

Summary

With a proven track record at Voree IT Solutions, I excelled in reducing ticket resolution times and enhancing system security through meticulous troubleshooting and updates. Expertise spans remote support and system administration, complemented by effective training and leadership skills. Thrive in dynamic environments, consistently delivering high-quality customer service and technical solutions.

Overview

3
3
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Help Desk Support Specialist

Voree IT Solutions
08.2023 - Current
  • Reduced ticket resolution time with thorough problem analysis and effective troubleshooting techniques.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Conducted regular training sessions for new help desk staff, ensuring consistent quality of service across the team.
  • Supervised daily configuration activities and business systems operations.

Blockchain Specialist - Freelance

Ultron Foundation
03.2022 - 06.2023
  • Followed all company policies and procedures to deliver quality work.
  • Answered customer support inquiries regarding their crypto wallets via specialized ticket tracking platform Zendesk.
  • Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.

Education

High School Diploma -

Instituto Superior De Comercio Y Administracion
Guadalajara, Jalisco, Mexico
05.2001 -

Skills

Remote support

System administration

Service ticket tracking

Microsoft windows and office

Troubleshooting network issues

Server maintenance

Certification

Networks and Networks Security

Software

Autotask

Datto RMM

IT Glue

Microsoft 365

AD Azure

Timeline

Manage Security Risk

03-2024

Networks and Networks Security

02-2024

Datto RMM Administrator

01-2024

Microsoft 365

12-2023

Help Desk Support Specialist

Voree IT Solutions
08.2023 - Current

Blockchain Specialist - Freelance

Ultron Foundation
03.2022 - 06.2023

High School Diploma -

Instituto Superior De Comercio Y Administracion
05.2001 -

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Ricardo OrtegaIT Specialist