RICARDO ORTIZ CHAVEZ
GUADALAJARA
Summary
Accomplished Sales Manager offering 7 years of experienced with managing sales operations, streamlining processes, and enhancing team performance. Utilizes analytical skills to identify opportunities for improvement and implement strategic initiatives. Track record of fostering team collaboration and achieving operational goals. Developed skills in fast-paced sales environment. Expertise in data analysis and strategic planning, with proven ability to manage projects and drive team performance. Seeking to transition into new field where these transferable skills can be effectively applied.
Implementation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Operations Manager
Arrow Electronics ECS
03.2023 - Current
- Developing sales strategies : Working with sales and supplier managers and leadership to create and implement sales strategies that are in line with the company's objectives.
- Analyzing Sales Data : Using sales data to analyze patterns, and monitor sales team effectiveness.
- Managing sales processes: Managing sales procedures and systems to maximize efficiency and effectiveness.
- Training and managing sales teams: Coach and support sales team members as needed.
- Implementing and Managing CRM Tools: Implementing Oracle, Navision, SAP, MWS Quoting and Oracle Business Intelligence (OBI) to optimize opportunities and customer interactions.
- Enhanced customer experience: by addressing service issues promptly and professionally, resolving concerns efficiently.
- Collaborated with cross-functional teams: resulting in improved communication and coordination between departments.
Sales Operations Associate Manager
Arrow Electronics
01.2021 - 04.2023
- Established strong relationships with clients through regular interactions, fostering trust and loyalty that led to increased repeat business.
- Promoted company products at trade shows and conferences, generating leads for follow-up by sales team.
- Continuously monitored industry trends and competitor activities, providing valuable insights for strategic planning purposes.
- Collaborated with cross-functional teams to ensure seamless communication and workflow alignment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Sales Order Support Lead
Tech Data
03.2018 - 11.2019
- Role as a Customer Service Representative (CSR) to ensure the delivery enhancing customer satisfaction, sales performance and supervisor team members
- Managed and supported all sales-related tasks, consistently meeting workload standards to achieve sales targets and optimize operational efficiency
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Enhanced communication channels within the organization to facilitate information flow between departments related to customer needs and concerns.
- Developed and maintained relationships with key clients, ensuring long-term customer loyalty.
- Served as escalation point for critical client issues, working closely with stakeholders to achieve resolution.
Clinical Psychologist
Clinica Minnesota Rehabilitation
11.2014 - 02.2018
- A driven clinical psychologist with a humanistic and cognitive model approach with a quick ear, and seven years of substantial experience working with kids, teenagers, and adults
- Knowledgeable in systematic family therapy, substance
- Provided psychotherapy incorporating cognitive-behavioral, client-centered and play-therapy to treat wide range of psychological problems in patients.
- Formulated comprehensive diagnosis and treatment plans to facilitate and optimize follow-up by social workers by conducting thorough clinical interviews.
- Mitigated injuries and de-escalated life-threatening events through effective crisis intervention and coordination of emergency services.
- Offered individual outpatient therapy to adult clients with wide range of psychological problems.
- Led group therapy sessions for diverse populations, fostering a supportive environment for growth and healing.
Education
Master of Arts - Clinical Psychology
Universidad Del Valle De Atemajac (UNIVA)
Guadalajara06-2012
Bachelor of Arts - Psychology
University of California At Santa Cruz
United States Of America12-2008
Skills
- Leadership
- Business Strategy
- Sales process optimization
- Prospect management
- Pricing strategy
- Salesforce optimization
- Dashboard customization
- Quarterly forecasting
- Excellent communication
- Goal setting and achievement
- Operations management
- Sales quota management
- Salesforce software
- New hire onboarding
- Customer service
- Problem-solving
- Team motivation
- Decision-making
Certification
Advanced Communication and Negotiation Skills
Virtual Management Course, Arrow Electronics March 2023
Management Essentials Conflict Module, Arrow Electronics June 2024
Teaching Your Team How to Grow October 2024
Senior Sales Operations Training 2024
Timeline
Sales Operations Manager
Arrow Electronics ECS
03.2023 - Current
Sales Operations Associate Manager
Arrow Electronics
01.2021 - 04.2023
Sales Order Support Lead
Tech Data
03.2018 - 11.2019
Clinical Psychologist
Clinica Minnesota Rehabilitation
11.2014 - 02.2018
Advanced Communication and Negotiation Skills
Virtual Management Course, Arrow Electronics March 2023
Management Essentials Conflict Module, Arrow Electronics June 2024
Teaching Your Team How to Grow October 2024
Senior Sales Operations Training 2024
Master of Arts - Clinical Psychology
Universidad Del Valle De Atemajac (UNIVA)
Bachelor of Arts - Psychology
University of California At Santa Cruz
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