Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricardo Pineda Santaella

Administrative
Tlalpan

Summary

Organized and adaptable Administrative Professional with international academic experience and a solid background in CRM management, calendar coordination, logistics, and document handling. Known for maintaining accuracy under pressure and supporting technical, electoral, and client-facing operations. Holds a dual academic background in business and international relations, with a focus on digital tools and customer engagement. Recognized for leadership potential and commitment to quality service, both independently and in team environments.

Overview

5
5
years of professional experience
9
9
years of post-secondary education
3
3
Languages

Work History

Administrative Assistant

GALAIT
04.2025 - Current
  • Maintained and updated CRM and internal databases.
  • Coordinated calendars and followed up with clients and vendors.
  • Prepared quotes, invoices, purchase and sales orders.
  • Confirmed delivery addresses. Assisted and coordinated with logistics.

Telephone Agent

Recremex
11.2024 - 12.2024
  • Handled inbound calls and offered payment solutions to Banorte credit card holders.

Administrative Assistant Intern

BYTEL SA De CV
08.2020 - 12.2021
  • Handled legal and medical records, official documents, and correspondence.
  • Managed administrative office tasks for efficient operations.
  • Collected and analyzed data to ensure compliance with regulations.

Education

Bachelor of Science - Social Sciences

Universidad Del Valle De México
Ciudad De México
05.2017 - 12.2022

Bachelor of Science - Business Administration

Walden University
Minneapolis
05.2020 - 11.2022

No Degree - Diploma On Digital Business

Universidad De San Buenaventura
Colombia
05.2023 - 11.2023

Skills

  • Adaptability
  • Computer Skills
  • Ability to Work in a Team
  • Communication Skills
  • Microsoft Office
  • Hootsuite
  • Data entry

Critical thinking

  • Administrative support
  • Zoho Books
  • Zoho CRM
  • Apple Mac Systems
  • Microsoft Windows

Timeline

Administrative Assistant

GALAIT
04.2025 - Current

Telephone Agent

Recremex
11.2024 - 12.2024

No Degree - Diploma On Digital Business

Universidad De San Buenaventura
05.2023 - 11.2023

Administrative Assistant Intern

BYTEL SA De CV
08.2020 - 12.2021

Bachelor of Science - Business Administration

Walden University
05.2020 - 11.2022

Bachelor of Science - Social Sciences

Universidad Del Valle De México
05.2017 - 12.2022
Ricardo Pineda SantaellaAdministrative