Ricardo Quintos Garcia
Naucalpan, México,MEX
Summary
Dynamic supervisor with a proven track record at Hebimex, enhancing team productivity through effective staff management and process improvement. Recognized for exceptional customer service and attention to detail, consistently achieving high satisfaction scores. Skilled in training and mentoring, fostering a collaborative environment that drives operational excellence.
Licensed [Type] Therapist familiar with client assessments, treatment planning, and ongoing evaluations. Well-versed in effective intervention and assessment techniques.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Hebimex
02.2016 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Call Center Executive
Sky Television NZ
01.2014 - 02.2016
- Streamlined internal processes via proactive feedback on operational inefficiencies, driving continuous improvement efforts within the center.
- Exceled in handling escalated calls, effectively resolving complex issues while maintaining customer loyalty.
- Demonstrated adaptability when faced with rapidly changing priorities or challenging situations, ensuring seamless operations at all times.
- Recognized as a top performer among peers, consistently achieving high rankings in key performance metrics such as customer satisfaction scores and revenue generation.
Education
Associate of Science - Fisioterapia
Esfre
Mexico City, Mexico01-2024
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory control
- Process improvement
Certification
Curso profesional de masaje sueco impartido por Scape
Timeline
Supervisor
Hebimex
02.2016 - 02.2020
Call Center Executive
Sky Television NZ
01.2014 - 02.2016
Associate of Science - Fisioterapia
Esfre
Similar Profiles
Carmen Guadalupe Mondragón HuertaCarmen Guadalupe Mondragón Huerta
Professor of Medicine at FESI Universidad Nacional Autónoma De MéxicoProfessor of Medicine at FESI Universidad Nacional Autónoma De México
Fernanda Cortes OsornioFernanda Cortes Osornio
Servicio Social at Laboratorio Experimental De Artes Y AplicacionesServicio Social at Laboratorio Experimental De Artes Y Aplicaciones
ENRIQUE VAZQUEZ CALLEJASENRIQUE VAZQUEZ CALLEJAS
DEPARTAMENTO DE VENTAS at LABORATORIOS WESER PHARMADEPARTAMENTO DE VENTAS at LABORATORIOS WESER PHARMA