Ricardo Saráchaga
CDMX
Summary
Proficient in Consultative Sales and Customer Success with a diverse background across multiple industries. Demonstrated ability to develop tailored solutions for clients while leading teams focused on growth and performance. Proven track record of enhancing client satisfaction and driving revenue through strategic relationship management.
Overview
12
12
years of professional experience
Work History
Head of Sales and Success
Auronix
CDMX
2025.02 - Current
- Definition of strategy for the team to drive growth (new business and portfolio)
- Development of B2B sales initiatives to expand market reach, and increase revenue.
- Collaboration with product and delivery teams to ensure optimal customer satisfaction.
- Manage of team's P&L, focusing on profitability and cost control.
Channel Partners Senior Manager
Gympass (Wellhub)
CDMX
2021.05 - 2025.02
- Opened operation of strategic alliances across Mexico, Argentina, and Chile from the start
- Executed B2B strategies to enhance market share through partner collaboration from 0 to more than 100 clients (SMB & Enterprise)
- Managed synergy strategy with partner pipelines to boost inbound leads. Successfully launched 8 partners actively operating
- Provided channels with tools, pricing strategies, and product training
- Conducted thorough analysis of each potential partnership opportunity
Sales Manager
Michael Page International
CDMX
2019.11 - 2021.05
- Opened the LoB from scratch
- Developed the portfolio from 1 to 23 Enterprise clients
- Developed long-term relationships to foster client loyalty within the industry
- Served as Global Finance CRM Champion, promoting system adoption across teams.
- Trained trainers on implementation of new Finance CRM for effective knowledge transfer and application.
- Managed the portfolio by creating tailored solutions to meet client needs.
Senior Consultant
Michael Page International
CDMX
2019.01 - 2019.10
Consultant
Michael Page International
CDMX
2017.04 - 2019.01
Project Leader/ Operation & Customer Service Manager
Metlife
CDMX
2015.09 - 2017.03
- Analyzed operations and customer service processes to enhance SLAs.
- Created dashboard indicators for comprehensive operational reporting.
- Designed and executed end-to-end customer journey for VIP clients.
Indent Customer Service Specialist
Dupont
CDMX
2014.04 - 2015.09
- Responsible of customer’s purchase orders B2B (supply chain and logistics)
- Responsible of identification and solver of service quality issues
- Customer orientation and analysis of issues that impact the Supply chain
Education
MBA -
EGADE Business School Campus Santa Fe
CDMX2026-08
International Business Management -
Universidad De Las Américas Puebla
Puebla2012-12
International Business and Commerce - Exchange program
Université Jean Moulin Lyon
Lyon, FranceSkills
- B2B sales development
- Customer relationship management
- Territory management
- Strategic partnerships
- Team leadership
- Solution selling
Languages
- Spanish, Native
- English, Fluent/ Business
- Portuguese, Intermediate
- French, A1 Level
Timeline
Head of Sales and Success
Auronix
2025.02 - Current
Channel Partners Senior Manager
Gympass (Wellhub)
2021.05 - 2025.02
Sales Manager
Michael Page International
2019.11 - 2021.05
Senior Consultant
Michael Page International
2019.01 - 2019.10
Consultant
Michael Page International
2017.04 - 2019.01
Project Leader/ Operation & Customer Service Manager
Metlife
2015.09 - 2017.03
Indent Customer Service Specialist
Dupont
2014.04 - 2015.09
MBA -
EGADE Business School Campus Santa Fe
International Business Management -
Universidad De Las Américas Puebla
International Business and Commerce - Exchange program
Université Jean Moulin Lyon