Ricardo Villegas
Mexico City
Summary
Results-driven leader with broad cross-functional expertise and a proven track record in streamlining processes, boosting productivity, and driving strategic, sustainable growth through innovative, cost-effective solutions. Committed to empowering and developing high-performing teams to achieve long-term success.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Business Planning and Strategy Leader – Region Mexico and Central America
Schneider Electric
01.2024 - Current
- Led Integrated Business Planning and P&L performance for the full product portfolio in the country, aligning cross-functional teams (Sales, Finance, Commercial Strategy, Global Business Units, and Supply Chain) with company strategy.
- Successfully implemented a new planning process across the region and business units, achieving 78% forecast accuracy in the first months.
- Oversaw forecast outputs to support capacity planning over 24-month and 5-year horizons, ensuring alignment with industrial strategy.
- Drove continuous improvement by enhancing key forecast inputs through collaboration and data analysis.
- Incorporated market, economic, and customer insights to improve product mix forecasting and support strategic decisions.
Services Business Development Manager
Schneider Electric
01.2022 - 12.2023
- Led business growth for Services by developing new offers and driving market expansion.
- Built a strong network to attract new clients, identified growth opportunities, and oversaw key projects aligned with revenue targets.
- Achieved 27.5% YoY growth in Mexico Services orders in 2022 (€33.9M), and +6% growth across Mexico and Central America (€48.6M).
- Developed and launched “CotizaWeb,” an online quoting tool for Channel Partners, improving access to transactional service offers.
- Accelerated Digital Services as a business priority, achieving 73% YoY growth.
Services Consultative Selling
Schneider Electric
01.2021 - 01.2022
- Led a consultative selling strategy for strategic Service offers, creating tailored value propositions through a deep understanding of customer needs.
- Drove 120% YoY growth in core offers in 2021 (€21.3M to €29.1M), including Modernizations, Spare Parts, EcoFit, and Recurring Services.
- Successfully led a major €8.2M modernization project in Guatemala with Gildan, including Asset Advisor implementation.
- Spearheaded the recovery of the Bimbo account, generating €2.6M in sales in the first year.
Inside Sales & Tender Services Sr. Manager
Schneider Electric
01.2014 - 01.2021
- Pioneered the launch of Schneider Mexico’s first Inside Sales area, driving both sales growth and customer satisfaction through faster quotation and order processes.
- Achieved record performance, leading the Inside Sales team to its best year with €12M in order entries.
- Led strategic sales efforts for a landmark €3.5M modernization project at Hyatt Regency Mexico—the first in the country to implement all three EcoStruxure levels, positioning the customer as a national success story.
- Championed digital innovation by leading the development of Schneider’s first iOS app for key service offerings, enabling online quotation submission and enhancing commercial agility.
Director, LATAM Services, Quality and Operations
Briggs and Stratton México
01.2012 - 01.2014
- Directed cross-functional improvements across key operational areas in Latin America, including customer service, logistics, demand planning, and safety—driving overall productivity and efficiency.
- Delivered a 51.6% increase in quarterly gross sales by optimizing sales processes and implementing performance indicators and reporting tools.
- Led a nationwide expansion of service center coverage by 291% through an effective outsourcing strategy, resulting in a dramatic reduction in resolution time (from 45 to 5 days) and a 60%+ boost in Customer Satisfaction.
- Fostered collaboration and team-driven solutions, ensuring sustainable operational excellence and customer-centric results.
Operations Manager
Qualitas, Compañía de Seguros
01.2010 - 01.2012
- Led the implementation of a quality management system for buses and trucks, focused on enhancing customer satisfaction through a customized SAP-based CRM application and a valuation portal for handling claims.
- Ensured operational control by managing 100% of vehicle accident cases through the SAP-CRM platform, guaranteeing timely repairs and delivery.
- Drove digital transformation by deploying a valuation portal on the local intranet, enabling efficient oversight of all repair shop assignments and improving service responsiveness.
Director of Customer Service
Schneider Electric
01.2000 - 01.2010
- Cultivated strong customer relationships to drive new business opportunities, collaborating across supply chain, distribution, and sales to boost service quality and productivity.
- Led customer support strategies, using business and process metrics to enhance service effectiveness and operational efficiency.
- Oversaw call center operations, ensuring optimal performance through active management of staff and key indicators.
- Spearheaded the implementation of NPS, driving a cultural shift toward customer service excellence—raising the Net Promoter Score from 57.7% to 70.7% with 98% employee engagement.
- Implemented the Avaya system to track and improve service KPIs, directly contributing to higher customer satisfaction.
Import / Export and Transportation Manager
Schneider Electric
01.1999 - 01.2000
- Led import, export, and transportation operations, ensuring compliance with legal requirements and on-time product delivery at optimized costs.
- Drove customer satisfaction by aligning logistics strategy with business goals, improving both efficiency and service reliability.
Purchasing and Suppliers Quality Manager
Schneider Electric
01.1994 - 01.1999
- Led the supplier evaluation and development program, driving improvements in product and service quality while achieving cost efficiency across direct and indirect materials.
- Strengthened supplier performance through strategic partnerships and continuous improvement initiatives aligned with business goals.
Quality Systems Senior Engineer
Schneider Electric
01.1990 - 01.1994
- Served as quality systems auditor under ISO 9000 standards, ensuring compliance and continuous improvement.
- Led quality training initiatives, fostering a culture of excellence and reinforcing quality standards across the organization.
Manufacturing and Production Control Supervisor
Chrysler
01.1987 - 01.1990
- Ensured compliance with quality, productivity, and safety standards in the production of Ram Charger SUVs and Pickups, driving operational excellence.
- Developed the master production program for SUVs, optimizing production mix and line speed to meet sales targets and market demand.
Education
Mechanical Engineering -
ESIME - IPN
09.2025
Skills
- Strategic and cross-functional leadership
- Talent Development
- Process improvement mindset
- Execution Excellence
- Digitally savvy
- Integrity and Accountability
- Results Oriented
- Customer-centric
Certification
- Certification Building Great Leaders – FranklinCovey: Completed leadership development program focused on increasing agility, expanding influence, building high-performing teams, and delivering results in roles of growing complexity. Enhanced capabilities in strategic leadership, team empowerment, and driving accountability.
- Six Sigma – Green Belt: Six Sigma methodology to define improvement projects to satisfy the customer and reduce variation in processes.
- Quality Systems Auditor: Quality Systems certification to perform ISO 9000 audits and the process to develop a quality system.
Extracurricular activities
Community Social Impact Initiatives: Active participation in social impact initiatives including building homes and organizing donation drives. Highly motivated to contribute to the community through active participation in social impact initiatives, including building homes for families in need and organizing donation drives for children—providing books, school supplies, and other essential resources to support their development and education.
Languages
English
Spanish
Timeline
Business Planning and Strategy Leader – Region Mexico and Central America
Schneider Electric
01.2024 - Current
Services Business Development Manager
Schneider Electric
01.2022 - 12.2023
Services Consultative Selling
Schneider Electric
01.2021 - 01.2022
Inside Sales & Tender Services Sr. Manager
Schneider Electric
01.2014 - 01.2021
Director, LATAM Services, Quality and Operations
Briggs and Stratton México
01.2012 - 01.2014
Operations Manager
Qualitas, Compañía de Seguros
01.2010 - 01.2012
Director of Customer Service
Schneider Electric
01.2000 - 01.2010
Import / Export and Transportation Manager
Schneider Electric
01.1999 - 01.2000
Purchasing and Suppliers Quality Manager
Schneider Electric
01.1994 - 01.1999
Quality Systems Senior Engineer
Schneider Electric
01.1990 - 01.1994
Manufacturing and Production Control Supervisor
Chrysler
01.1987 - 01.1990
Mechanical Engineering -
ESIME - IPN
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