Ricardo Antonio Andrade Gaxiola
Benito Juárez
Summary
Accomplished Manager with expertise in strategic planning and execution.
Proven track record in enhancing market positioning and driving innovation. Skilled in leadership and cross-functional collaboration, achieving set KPI's.
Adept at managing change and fostering business relationships for sustained growth.
Overview
24
24
years of professional experience
Work History
Product/ R&D Manager
GEELY AUTO MEXICO
02.2024 - 07.2025
- Setted Sales management skills & knowledge: Wholesale, Retail and ordering planning,
- Managed Sales planning, Market and segment performance analysis, target setting with dealers,
- Collaborated in KPI targets for monthly sales, profitability and operational costs.
- Managed testing protocols to ensure compliance with industry standards and regulations.
- Led local HOMOLOGATION team in order to comply with government regulations.
Aftersales Technical & Quality Manager
GEELY AUTO MEXICO
04.2023 - 02.2024
- Area start-up developer
- Warranty Development and responsible
- Technical training coordinator
- Local strategy developer
- Service standard developer and analyst
- Initial stock advisor
- Developed quality assurance processes to enhance product reliability.
- Trained staff on quality control procedures and best practices.
Aftersales Technical & Quality Manager
CHIREY MOTOR MEXICO
04.2022 - 04.2023
- Developed warranty analysis and development of local regulations.
- Selected local supplier for services bidding and selection process
- Developed service workshop standards and KPI achievement.
- Led technical team including LATAM support
- Led technical training team
Service & Training manager
JAC MEXICO
06.2021 - 04.2022
- Led fleet customer care
- Led customer care team
- Led dealer training & tech assistance
- Colaborated in spare-parts planning
- Delivered KPI quality reports & preventive strategies
National account Manager
Garantiplus México S.A.P.I
02.2020 - 01.2021
- Developed Product design
- KPI for leads and customer follow up
- Delivered product training and customer support for claims (financial)
- Negotiated with sales team targets and achievemnts
- Developed sales strategic plans
CUSTOMER SERVICE ADMINISTRATOR
KTM SPORT MOTORCYCLE MEXICO
02.2018 - 10.2019
- Managed warranty claims and budget
- Implemented brand standard process and KPI targets
- Delivered tech training achieving brand KPI targets
- Delivered tech support to dealer and country liaison (AT-USA) reaching time KPI for solutions.
- Published tech bulletin and quality KPI follow up
- Managed KPI for Recalls
- Managed end-customer care
Owner
Reconstructora de Piezas Automotrices S.A. de C.V.
12.2008 - 04.2014
- Developed customer required standards for remanufacturing mechanical components
- Managed Logistics team for collection and delivery from end-customers.
- Managed customer care
- Directed purchasing of local and import spare-parts.
- Delivered and managed product pricing
- Managed supplier developing and evaluation
- Directed new business developing
- Managed business plan developing and BU KPI
- Managed budget control
Commercial Vehicles Aftersales Manager
FIAT Me FIATMexico S.A. de C.V.
03.2007 - 02.2008
- Managed Standard developing according to FIAT for commercial vehicles
- Developed dealer evaluation according to FIAT standards
- Dealt with supplier workshop equipment and materials for dealers standarization
- Delivered commercial and technical training for sales and aftersales teams
- Led Product life and durability analysis project.
Field and remote tech advisor
Renault Mexico S.A. de C.V.
04.2003 - 03.2007
- Managed warranty budget for quality issues
- Developed Strategic and statistical analysis of technical re-incidential issues
- Managed tech support and assisted customer relations to close tech issues
- Delivered COTECH training english and french DOMTOM included
National tech adviser
Peugeot México S.A. de C.V.
08.2001 - 08.2002
- Managed Nation wide tech support
- Assisted Finance and operational info for aftersales support
- Supported New product training for Tech advisers
Education
Business Administration Diplomat -
ITESM CCM
Mexico01.2003
Bachelor of Science - Enginering
Escuela Superior De Ingeniería Mecánica Y Eléctrica I.P.N.
01.2001
Mechanics and electronics technician - Career and Technical Education
CAO
Mexico01.1998
Skills
- Leadership and team management
- Strategic planning and execution
- Analytical skills
- Customer focus
- Problem solving
- Visual merchandising expertise
- Brand compliance
- Effective communication
- Cross-functional collaboration
- Internal and external training
- Customer care strategies
- Analytical planning
- KPI orientation
- Change management
- Pressure resilience
- Multi-tasking ability
- Innovation
- Business relationship building
- Sales management expertise
- Wholesale knowledge
- Retail expertise
- Order planning
- Sales strategy development
- Market performance analysis
- Dealer target setting
- On-site training for sales improvement
- Profitability analysis
- Operational cost analysis
Hobbies and Interests
- Racing& Tunning
- Traveling
- Contact sports
Languages
English
Advanced (C1)
C1
French
Beginner
A1
Accomplishments
Top Tech platform awarded by RENAULT FRANCE
Timeline
Product/ R&D Manager
GEELY AUTO MEXICO
02.2024 - 07.2025
Aftersales Technical & Quality Manager
GEELY AUTO MEXICO
04.2023 - 02.2024
Aftersales Technical & Quality Manager
CHIREY MOTOR MEXICO
04.2022 - 04.2023
Service & Training manager
JAC MEXICO
06.2021 - 04.2022
National account Manager
Garantiplus México S.A.P.I
02.2020 - 01.2021
CUSTOMER SERVICE ADMINISTRATOR
KTM SPORT MOTORCYCLE MEXICO
02.2018 - 10.2019
Owner
Reconstructora de Piezas Automotrices S.A. de C.V.
12.2008 - 04.2014
Commercial Vehicles Aftersales Manager
FIAT Me FIATMexico S.A. de C.V.
03.2007 - 02.2008
Field and remote tech advisor
Renault Mexico S.A. de C.V.
04.2003 - 03.2007
National tech adviser
Peugeot México S.A. de C.V.
08.2001 - 08.2002
Business Administration Diplomat -
ITESM CCM
Bachelor of Science - Enginering
Escuela Superior De Ingeniería Mecánica Y Eléctrica I.P.N.
Mechanics and electronics technician - Career and Technical Education
CAO