Ricardo Arturo Rivera Ortega
Ciudad Juarez
Summary
Demonstrate strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success, further develop professional skills, and bring a positive attitude and a commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Dispatcher Logistica
Fer Jet Cargo
C. Nardos 1220, Waterfill Río Bravo, 32550 Juárez, Chih.
01.2023 - Current
- Create paperwork for drivers and find them their locations or where to pick up the new load.
- Speak with our providers to make a better deal for the price of the load. Also, summarize the miles that they would make from the week and create their paystubs for their final payment.
- Contributed to the successful completion of squadron missions by maintaining peak operational readiness for assigned aircraft.
- Coordinated effectively with other departments such as avionics, hydraulics, and electrical teams to complete comprehensive repairs on aircraft systems.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed approximately 30 incoming calls and emails.
Medical Video Interpreter
Datamark
Antonio J. Bermudez Industrial Park, Av. A. J. Ber
01.2019 - Current
- Provided interpreting services to clients in the medical field as well as other industries like government benefits and school programs, ensuring that every call was answered with efficiency and correct interpretation always ready to continue learning in the medical field and to improve every day.
- Collaborated with team members to improve overall performance and achieve company goals for service quality.
- Managed a high volume of simultaneous client requests for video interpretation services, effectively balancing workload while maintaining quality output.
- Mastered specialized vocabulary across various fields to provide accurate interpretation services tailored for each specific industry context.
- Followed strict guidelines set by the company to uphold ethical standards when interpreting sensitive or confidential information, ensuring trust and discretion in all interactions.
- Managed approximately 30 incoming calls, and emails.
Customer Service Agent
Xerox
Los Bravos, 32575 Ciudad Juárez, Chihuahua
01.2017 - 01.2019
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously.
- Managed approximately 30 incoming calls and emails.
Payment Processor
Genpact
Av. Hermanos Escobar 7651, Partido Doblado, 32424
01.2015 - 01.2016
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
- Managed approximately 30 incoming calls and emails.
Education
High School Diploma -
Preparatoria Aztlan Juarez
Ejido S. Miguel 2169, Terrenos Nacionales, 32598 J01.2013
High School Diploma -
Escuela Secundaria Técnica No. 60
Linaza 9970, Nuevo Juárez, 32690 Juárez, Chih.01.2010
Skills
- Quick learner
- Work well under pressure
- Respectful
- Leadership
- Soft skills
- Patience with customers
- Initiative
- Computer skills
Personal Information
- Age: 27
- Date of Birth: 12/15/93
Languages
Spanish
English
Bilingual or Proficient (C2)
Timeline
Dispatcher Logistica
Fer Jet Cargo
01.2023 - Current
Medical Video Interpreter
Datamark
01.2019 - Current
Customer Service Agent
Xerox
01.2017 - 01.2019
Payment Processor
Genpact
01.2015 - 01.2016
High School Diploma -
Preparatoria Aztlan Juarez
High School Diploma -
Escuela Secundaria Técnica No. 60