Ricardo Daniel Santos Mendoza
Sr System Administrator Engineer
Guadalupe
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
IT Coordinator
Industrias Haber's
10.2023 - 03.2024
- Managed IT projects to successful completion, ensuring timely delivery within budget constraints.
- Designed and evaluated WAN and LAN connectivity technologies.
- Evaluated software products to determine compatibility with existing systems.
- Installed and configured network printers and other peripheral devices.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Developed and documented network policies, procedures and standards.
- Led server infrastructure development, quality assurance, staging and production systems.
- Researched and recommended new technologies and strategies for improving system performance.
- Coordinated material procurement and required services for projects within budget requirements.
Systems Engineer
Globared
07.2022 - 04.2023
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Participated in system development life cycle from requirements analysis through system implementation.
- Oversaw development and maintenance of organization computer systems and intranet.
- Designed and implemented system security and data assurance.
- Collaborated with executive team to define business requirements and systems goals.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Designed tailored disaster recovery solutions to maintain uptime.
- Negotiated with vendors, outsources and contractors to secure contracts and set SLAs.
- Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
- Delivered helpdesk service and support to customers.
- Integrated database and backup servers into enterprise systems.
- Managed multiple vendor relationships, negotiating contracts to secure cost-effective hardware and software solutions.
Technical Support Engineer
Own Job
02.2019 - 05.2022
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Patched software and installed new versions to eliminate security problems and protect data.
- Developed and implemented preventive maintenance procedures.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained response times to support business continuity.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Mentored junior members of the team on best practices in issue resolution techniques.
System Administrator
Inmobiliaria Y Construcciones Genera
01.2016 - 11.2018
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Implemented and maintained virtual private networks.
- Installed and configured network printers and other peripheral devices.
- Designed and evaluated WAN and LAN connectivity technologies.
- Diagnosed and executed resolution for network and server issues.
- Developed and documented network policies, procedures and standards.
Technical Support Engineer Sr
Banregio Grupo Financiero
11.2010 - 03.2015
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Earned recognition from management for consistently delivering exceptional service quality.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Installed, configured and maintained computer systems and network connections.
- Offered assistance in implementing and developing training programs.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Created user accounts and assigned permissions.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Assisted in development of system security protocols.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Systems Administration - Computer Systems Administration
Universidad Autónoma De Nuevo León
San Nicolás De Los Garza, N.L. 07.2007 - 12.2012
Skills
Disaster Recovery
Configuration Management
Hardware Installation
Customer Support
Information Security
Virtualization Technologies
Application support
Server maintenance
ITIL Processes
Backup solutions
Help Desk Management
IT Infrastructure
Technical Support
Inventory Control
Root Cause Analysis
Capacity Planning
Timeline
IT Coordinator
Industrias Haber's
10.2023 - 03.2024
Systems Engineer
Globared
07.2022 - 04.2023
Technical Support Engineer
Own Job
02.2019 - 05.2022
System Administrator
Inmobiliaria Y Construcciones Genera
01.2016 - 11.2018
Technical Support Engineer Sr
Banregio Grupo Financiero
11.2010 - 03.2015
Systems Administration - Computer Systems Administration
Universidad Autónoma De Nuevo León
07.2007 - 12.2012