Ricardo Escareno
Baja California
Summary
Dynamic professional with a proven track record at MG Solutions and Onestare Solutions, excelling in lead prospecting and ensuring customer satisfaction. Expert in using feedback for performance enhancement and skilled in conflict resolution, significantly driving sales opportunities. Demonstrates a robust network of professional contacts and a keen ability to negotiate collective bargaining agreements.
Overview
10
10
years of professional experience
Work History
Agent
MG Solutions
Mexicali
11.2024 - Current
- Responded to patient inquiries and resolved issues promptly.
Sales Agent/Senior Quality Analyst
Onestare Soltuions
Mexicali
01.2017 - 11.2024
- Engaged in cold calls to provide information about featured products and recommend merchandise, driving sales opportunities.
- Provided feedback to sales representatives
- Used quality monitoring system to compile and track individual and team performance.
Agent
Telvista
Mexicali , Baja California
02.2015 - 03.2017
- Performed troubleshooting and repaired peripheral devices such as Modems and routers
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Ogden High School
Ogden, Utah Skills
- Lead prospecting
- Ensuring customer satisfaction
- Collective bargaining agreements
- Report generation
- Professional networking
- Conflict resolution
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
Agent
MG Solutions
11.2024 - Current
Sales Agent/Senior Quality Analyst
Onestare Soltuions
01.2017 - 11.2024
Agent
Telvista
02.2015 - 03.2017
Ogden High School
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