Ricardo miguel Hernndez diaz
Outbound Sales Representative
Atizapán de Zaragoza,Estado de México
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Sales Associate
Avantive Solutions
Mexico City
06.2022 - Current
- .Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Increased sales revenue through strategic cold calling and lead generation activities.
- Boosted customer satisfaction by addressing concerns and providing solutions in a timely manner.
- Managed over 100 calls a day
Trainer
Avantive Solutions
Mexico City
06.2022 - Current
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Trained over 20 new-hire groups with excellent attrition rates.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
Recruiting Assistant
Avantive Solutions
Mexico City
06.2022 - Current
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Pre-screened applicants and scheduled interviews with appropriate team members if needed.
- Reviewed applications for experience and fit with posted positions.
- Presented excellent first impression of company at interview and recruiting events.
- Placed initial review calls with applicants as requested by HR manager.
Customer Service Representative
Federal Express
06.2019 - 10.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
CEB 4/1 Moisés Sáenz Garza
Mexico, México, Mexico 07.2015 - 11.2018
Skills
Product sales
Timeline
Sales Associate
Avantive Solutions
06.2022 - Current
Trainer
Avantive Solutions
06.2022 - Current
Recruiting Assistant
Avantive Solutions
06.2022 - Current
Customer Service Representative
Federal Express
06.2019 - 10.2021
High School Diploma -
CEB 4/1 Moisés Sáenz Garza
07.2015 - 11.2018
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