Rigoberto Ramirez De La Mora
Leon
Summary
Talented Maintenance Coordinator with 3 years of experience in performing manual tasks to maintain buildings. Successful in prioritizing maintenance requests and promptly responding to emergency repair needs. Driven to document detailed records of completed labor in work orders.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Maintenance Coordinator
True Work Logistics (TWL)
Leon
12.2021 - Current
- Key Responsibilities:
- Facilitated seamless property maintenance by maintaining regular communication with technicians and vendors.
- Coordinated and prioritized repair requests to ensure timely resolution of tenant issues and maintenance needs.
- Acted as a liaison between tenants and vendors to guarantee all service agreements and repairs met high standards.
- Implemented efficient vendor management strategies, negotiating contracts and securing competitive pricing for services.
- Provided virtual assistant support to streamline operations, including scheduling appointments, managing documentation, and maintaining accurate records.
- Achievements:
- Successfully reduced turnaround time for maintenance requests by through improved coordination and vendor relationships.
- Implemented cost-effective maintenance solutions, resulting in a reduction in operational expenses.
- Received commendations for consistently exceeding tenant expectations and maintaining high satisfaction levels.
- Managed maintenance team of 13 employees and coordinated repair schedule according to priority level.
Sales Agent
CSM
Leon
08.2021 - 12.2021
- Key Responsibilities:
- Conducted outbound cold calls to homeowners in the United States, initiating conversations about potential property sales.
- Identified and qualified potential leads interested in selling their properties, using persuasive communication skills to generate interest.
- Scheduled appointments and callbacks for realtors to finalize property sales, ensuring efficient coordination and follow-up.
- Achievements:
- Successfully generated qualified leads through effective cold-calling techniques, contributing to the overall sales pipeline.
- Facilitated successful appointments and callbacks, supporting realtors in closing property deals
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Agent
Porch
Leon
10.2020 - 06.2021
- Key Responsibilities:
- Facilitated smooth transitions for clients moving into new homes by coordinating essential services such as movers, home security, insurance, and utilities (TV and internet).
- Acted as a liaison between clients and service providers to ensure all client needs and preferences were met promptly and efficiently.
- Managed requests for home maintenance and improvement projects, including addressing plumbing and electrical issues, as well as overseeing renovations like room additions and TV wall-mounting.
- Maintained high standards of customer service, consistently meeting quality assurance goals and bonus criteria by delivering exceptional client support and achieving positive Net Promoter Scores (NPS).
- Achievements:
- Successfully met all performance goals, including QA metrics and bonus structures, resulting in recognition and additional compensation for outstanding customer service.
- Received commendations for consistently achieving high NPS scores through proactive client engagement and problem-solving.
Customer Service
TTEC (DISH)
Leon
04.2020 - 10.2020
- Key Responsibilities:
- Handled payments for various services including movies, packages, and full-service payments, ensuring accurate processing of debit/credit card information.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the payment process.
- Maintained a high level of professionalism and confidentiality when handling sensitive financial information.
- Consistently met performance targets for payment processing accuracy and customer service quality.
- Achievements:
- Recognized for maintaining high standards of customer service, and contributing to positive customer feedback and satisfaction ratings.
- Achieved consistently high-performance metrics in payment processing and service.
Supervisor
Oportun
Leon
02.2018 - 04.2020
- Key Responsibilities:
- Managed a team of agents focused on cold calling potential loan candidates and securing pre-approvals over the phone.
- Handled inbound calls from existing customers to facilitate payments, ensuring accurate and timely processing.
- Provided immediate problem-solving solutions in a high-pressure environment, ensuring seamless operations.
- Assumed floor support role for 6 months, assisting agents with escalated customer issues and procedural guidance.
- Promoted to supervisor role in recognition of leadership skills and ability to achieve team objectives.
- Achievements:
- Successfully coached and mentored team members, resulting in improved call conversion.
- Implemented streamlined processes that reduced payment processing errors.
Customer Service
The Home Depot
Leon
07.2015 - 01.2018
- Key Responsibilities:
- Assisted customers in fulfilling their project needs, whether it involved building, renovating, or completing DIY projects.
- Provided expert advice and guidance to customers to ensure they were satisfied with their purchases and project outcomes.
- Received recognition for outstanding customer service, earning two awards specifically for excellence in customer care.
- Acknowledged for punctuality and reliability, receiving an additional award for consistently meeting or exceeding schedule requirements.
- Achievements:
- Awarded twice for exceptional customer service, demonstrating a commitment to exceeding customer expectations and resolving inquiries effectively.
- Recognized for punctuality and reliability, ensuring timely support and service delivery
Education
High School Diploma -
Sylmar High School
Sylmar, California 01.2009 - 01.2013
Middle School -
San Fernando Middle School
Sylmar, California 01.2006 - 01.2009
Skills
Hand and power tools
Work order management
Electrical work
Maintenance planning
Teamwork
Customer service
Problem-solving
Leadership skills
Teams
Google Meets
Skype
Slack
Property Meld
Appfolio
Ring Central
TOOLS
- Ring Central
- Skype
- Teams
- Google Meets
- Appfolio
- Property Meld
ACTIVITIES
I am a dedicated family man with a child, and I cherish spending quality time with my loved ones. I enjoy playing video games with my child and engaging in various activities with my wife, such as board games—Monopoly being a perennial favorite. Outside of family time, I prioritize my health and fitness by regularly going to the gym. I have a passion for expanding my knowledge through reading and discovering interesting facts.
Timeline
Maintenance Coordinator
True Work Logistics (TWL)
12.2021 - Current
Sales Agent
CSM
08.2021 - 12.2021
Agent
Porch
10.2020 - 06.2021
Customer Service
TTEC (DISH)
04.2020 - 10.2020
Supervisor
Oportun
02.2018 - 04.2020
Customer Service
The Home Depot
07.2015 - 01.2018
High School Diploma -
Sylmar High School
01.2009 - 01.2013
Middle School -
San Fernando Middle School
01.2006 - 01.2009
Similar Profiles
Jason BuckleyJason Buckley
Customer Service Representative at TWLCustomer Service Representative at TWL
Marco Antonio González RojinaMarco Antonio González Rojina
Virtual Assistant at True Work LogisticsVirtual Assistant at True Work Logistics
Monica Cristina GoaneMonica Cristina Goane
Senior Talent Growth Partner at TWL Global ServicesSenior Talent Growth Partner at TWL Global Services
Yousef Nain Yitani HernándezYousef Nain Yitani Hernández
Debt Recovery Specialist at Own BusinessDebt Recovery Specialist at Own Business
EDUARDO GÓMEZEDUARDO GÓMEZ
QA AUTOMATION TESTER at BIO RADQA AUTOMATION TESTER at BIO RAD