Rigoberto Torres
Ciudad Obregón, Sonora,SON
Summary
Experienced Supervisor bringing 7 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
8
8
years of professional experience
Work History
Customer Service Supervisor
Results Companies Home Depot
12.2022 - Current
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Customer Service Supervisor
Results Companies Sp Parking
01.2021 - 12.2022
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Customer Service Representative
Results Companies Gamestop
02.2018 - 01.2021
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Results Companies Amway
01.2016 - 02.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Placed orders for customers and attempt to make sells of our products.
Education
High School Diploma -
Mojave High School
Mojave, California05.2003
Skills
- Leading Team Meetings
- Workflow Management
- Policy Enforcement
- Team Building and Leadership
- Issue Resolution
- Adaptability
- Communication skills
- Organization skills
- Time Management
- Customer service
- Sales
Hobbies
*Working out
*Softball
*Baseball
Timeline
Customer Service Supervisor
Results Companies Home Depot
12.2022 - Current
Customer Service Supervisor
Results Companies Sp Parking
01.2021 - 12.2022
Customer Service Representative
Results Companies Gamestop
02.2018 - 01.2021
Customer Service Representative
Results Companies Amway
01.2016 - 02.2018
High School Diploma -
Mojave High School
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