Ritesh Kumar
IT Analyst
Benito Juárez,GA
Summary
Adept Application Support Engineer with a proven track record at TCS, enhancing software efficiency and customer satisfaction through expert resolution of technical issues and incident management. Leveraged Mainframe and Linux skills to stabilize and improve banking applications, demonstrating strong problem-solving abilities and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Application Support Engineer
TCS
01.2022 - Current
- Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
- Addressed technical issues and guided end users through resolution.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
Application Support Engineer
TCS Gitanjali Park
01.2018 - 01.2022
- Worked on to stabilize the existing application which were coded in JCL and Cobol.
- Also tried hands on Unisys web enabler to stabilize some Citi Banamex banking application.
- Coordinated Change Process with respect to Prod Issues.
Software Developer
Tcs Synergy Park
10.2016 - 12.2017
- Improved software efficiency by troubleshooting and resolving coding issues based on COBOL and JCL.
- Updated old code bases to modern development standards, improving functionality.
Education
Bachelor of Science - Computer Engineering Technology
DR B C ROY Engineering College
Durgapur 05.2001 -
Skills
Incident Management
Unisys
Mainframe
Linux
Service now
Change management
Application flow processes
Technical issue resolution
Timeline
Application Support Engineer
TCS
01.2022 - Current
Application Support Engineer
TCS Gitanjali Park
01.2018 - 01.2022
Software Developer
Tcs Synergy Park
10.2016 - 12.2017
Bachelor of Science - Computer Engineering Technology
DR B C ROY Engineering College
05.2001 -
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