Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic
Robert Guerrero-antillon

Robert Guerrero-antillon

Surrey

Summary

Throughout my career, I have gained extensive experience in customer service, sales, and technical roles, which has ignited my passion for the dynamic and ever-evolving tech industry. With a customer-centric mindset, I have consistently delivered exceptional service, building strong relationships and exceeding expectations. My sales experience has equipped me with the ability to understand customer needs, articulate technical solutions, and drive business growth. Additionally, my technical background has allowed me to troubleshoot complex issues and provide effective solutions, fostering a deep appreciation for the transformative power of technology. Inspired by the innovation and possibilities in the tech space, I am eager to apply my diverse skill set and continue learning to make meaningful contributions to this exciting industry. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

7
7
years of professional experience

Work History

Technical Customer Support Specialist

Grid
07.2023 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used ticketing systems to manage and process support actions and requests.
  • Analyzed, researched and resolved payment claims within required timeframes.
  • Kept high average of performance evaluations.

Customer Service Representative

Rogers Communications
01.2022 - 02.2024
  • Delivered superior customer service and handles client requests.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Met customer call guidelines for service levels, handle time and productivity.

Business Support

Simply
01.2021 - 10.2023
  • Conducted business support and technical work using data organization and coordination skills.
  • Established strong vendor relationships to maintain and support business.
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.
  • Provided administrative support for diverse business requirements.
  • Drafted professional memos, letters, and marketing copy to support business objectives and growth.

Assistant Director of Admissions

CDI College
01.2020 - 01.2021
  • Completed approximately 100 phone calls a day to generate prospective students and guide students through the admissions process.
  • Collaborated with faculty, staff and students to identify and address institutional challenges.
  • Explained admissions processes, educational programs, financial assistance, and student services to over 100 potential students.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Specialist

Shaw Communications
01.2018 - 01.2020
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Followed up with customers to solicit further sales.
  • Increased sales and customer satisfaction through personalized servicing.
  • Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit.

Technician

Mobile Klinik
01.2018 - 01.2019
  • Inspected devices for signs of intentional or accidental damage to determine warranty eligibility.
  • Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
  • Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.

Education

Diploma - Information Management

British Columbia Institute of Technology
Vancouver

Skills

  • Online Fraud
  • Fraud Investigations
  • Chat
  • Ticketing Systems
  • Critical Thinking
  • Help Desk Support
  • Putting Customers First
  • Customer Retention
  • English
  • Technology Start-up
  • API Integration

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Technical Customer Support Specialist

Grid
07.2023 - Current

Customer Service Representative

Rogers Communications
01.2022 - 02.2024

Business Support

Simply
01.2021 - 10.2023

Assistant Director of Admissions

CDI College
01.2020 - 01.2021

Customer Service Specialist

Shaw Communications
01.2018 - 01.2020

Technician

Mobile Klinik
01.2018 - 01.2019

Diploma - Information Management

British Columbia Institute of Technology
Robert Guerrero-antillon