Robert McKissock
Quintana Roo
Summary
Dynamic professional with a proven track record at Rogers Communications, excelling in customer relationship building and SEO optimization. Leveraged interpersonal communication skills and digital strategies to enhance online presence and customer engagement. Achieved significant improvements in website traffic and customer service satisfaction, demonstrating a strong blend of technical savvy and client relations expertise.
Overview
2025
2025
years of professional experience
Work History
Social Media Specialist
Rogers Communications
08.2010 - 05.2024
- Boosted website traffic with link placement in social media posts and optimized SEO strategies.
- Managed social media accounts for clients, generating interest for existing and upcoming product or service releases.
- Upheld a consistent brand voice across all channels, tailoring messaging to align with specific platform demographics while maintaining overall company identity.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
Customer Relations Representative
Bell Canada
04.2008 - 07.2010
- Implemented effective upselling techniques by identifying opportunities within existing customer interactions, leading to increased revenue generation.
- Maintained comprehensive knowledge of company offerings to provide accurate information and recommendations to customers.
- Contributed to achieving sales goals by providing exceptional support during pre-sale consultations and post-sale follow-up activities.
- Managed client accounts, ensuring accurate record-keeping and timely follow-ups on outstanding issues.
Assistant Store Manager
Rogers Communications
01.2006 - 12.2006
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Sales Representative
Bell Canada
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
Sound Engineering
Recording Arts Canada
Montréal, Québec05.2006
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Product and service knowledge
- Process Improvement
- Account Management
- Blog writing/copywriting
- Translation
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Social Media Specialist
Rogers Communications
08.2010 - 05.2024
Customer Relations Representative
Bell Canada
04.2008 - 07.2010
Assistant Store Manager
Rogers Communications
01.2006 - 12.2006
Sales Representative
Bell Canada
Sound Engineering
Recording Arts Canada
Similar Profiles
Rutika TawdeRutika Tawde
Manager - Business Controls at Rogers Communications Inc. (Rogers Bank)Manager - Business Controls at Rogers Communications Inc. (Rogers Bank)
Gurkamal SinghGurkamal Singh
Sales Representative at Rogers Communications Inc.Sales Representative at Rogers Communications Inc.
Adiba SirajAdiba Siraj
Customer Solution Specialist at Rogers CommunicationsCustomer Solution Specialist at Rogers Communications
Jheel ChuganiJheel Chugani
Sales Manager at Rogers CommunicationsSales Manager at Rogers Communications
Luis Alfonzo GONZALEZ BARBALuis Alfonzo GONZALEZ BARBA
General Manager at Grupo MXGeneral Manager at Grupo MX