ROBERTO ANTUNA
El Paso
Summary
Bilingual retail leader with hands-on experience supervising customer service, quality assurance, cash handling, and team coaching in high-traffic environments. Has served as Leader on Duty ensuring store operations, safety, and team performance standards. Known for developing teams, optimizing workflows, and maintaining organized and compliant operations with a focus on service excellence and operational stability.
Overview
6
6
years of professional experience
Work History
Production Supervisor
Church’s Chicken
El Paso, TX
05.2024 - Current
- Oversaw daily restaurant operations, cash handling, and customer service.
- Coordinated kitchen and service teams during peak hours.
- Resolved customer complaints quickly and professionally.
- Trained new hires on operational standards.
- Conducted visual product quality checks.
Sales Consultant
Casa Kia
El Paso, TX
06.2021 - 04.2024
- Delivered personalized customer service during the sales process of new and pre-owned vehicles.
- Identified customer needs and presented tailored solutions based on technical specifications, budget, and preferences.
- Managed paperwork for financing, warranties, insurance, and vehicle delivery.
- Performed post-sale follow-ups to ensure customer satisfaction and resolve concerns.
- Actively participated in promotional campaigns and lead generation efforts.
- Collaborated with finance, service, and delivery teams to ensure a seamless client experience.
- Consistently exceeded monthly sales and customer satisfaction targets.
Production & Cash Supervisor
Tacos Chinampa
El Paso, TX
08.2019 - 05.2021
- Supervised daily front-end operations ensuring accurate transactions and efficient service.
- Led a team of 5+ employees in customer service and point-of-sale responsibilities.
- Delivered training focused on customer satisfaction, complaint resolution, and operational protocols.
- Provided direct support for escalated customer issues, ensuring a positive guest experience.
- Oversaw inventory control, shift balancing, and adherence to internal policies.
- Supported administrative duties such as report generation, incident logging, and coordination with management.
Education
University Studies - Physics
El Paso Community College (EPCC)
El Paso, TX01-2028
Professional Studies - Industrial and Systems Engineering
Universidad Cultural
Ciudad Juárez, Chihuahua04-2028
Skills
- Retail Leadership & Leader on Duty
- Team Coaching & Development
- Customer Service Excellence
- Cash Handling & POS Accuracy
- Store Operations (Stocking, Sales Support, Inventory)
- Safety, Cleanliness & Organization Standards
- Communication (Email, Phone, In-person)
- Physical Operations (lifting, ladder work readiness)
- Attendance & Policy Compliance
- Continuous Improvement Mindset
Affiliations
- President of Rotaract Club Juárez Ejecutivo (2024 - present)
- Leadership of community initiatives, coordination of social impact projects, representation of the club in local and district events, and development of youth leadership and teamwork activities as part of Rotary International’s District 4110.
LANGUAGES
Spanish: Native
English: Native
Timeline
Production Supervisor
Church’s Chicken
05.2024 - Current
Sales Consultant
Casa Kia
06.2021 - 04.2024
Production & Cash Supervisor
Tacos Chinampa
08.2019 - 05.2021
University Studies - Physics
El Paso Community College (EPCC)
Professional Studies - Industrial and Systems Engineering
Universidad Cultural