Roberto Berrones Ramírez
Summary
Customer service expert with more than 8 years of experience at customer service area, able to manage negotiations, situations to provide the best experience. Compliance Analyst with at least 6 years of progressive experience in the money transfer industry across AML controls, protocols. Proven ability to evaluate AML, Fraud Prevention processes and develop strategic recommendations to reduce expenses and improve efficiency. Strong team member with excellent motivation, communication proactive skills to build and manage high-performance.
AML professional with extensive experience in compliance and financial crime prevention. Proven track record of identifying suspicious activities and ensuring adherence to regulatory standards. Known for strong team collaboration and adaptability, bringing critical skills in risk assessment and regulatory compliance.
Overview
10
10
years of professional experience
Work History
AML Compliance Analyst
01.2025 - 06.2025
- Adjudication of transaction monitoring alerts.
- Case investigations and preparation of narratives to support a SAR/no SAR recommendation.
- KYC, including but not limited to EDD and CDD; and screening for OFAC, PEPs, adverse media, etc.
- Monitor transactions on an ongoing basis for FinCrime, compliance monitoring & screening software.
- Build and conduct advanced FinCrime investigations.
- Good knowledge of local regulations in connection with monitoring for financial crimes, requirements for conducting comprehensive investigations, and filing reports with law enforcement and regulators.
- Strong analytical skills, able to manipulate data, produce management information, and prepare reports.
Risk Operations Specialist
Félix Pago
04.2024 - 01.2025
- Provide excellent support vía chat
- Detect Fraudulent Transactions
- Implement protocols to prevent risk in the system
Reporting Analyst
Appriza Pay, LLC (MEXICO SERVICIOS)
08.2023 - 02.2024
- Preparation of suspicious activity reports for the authority based on a prior analysis of user activity and certain suspicious transactions
- Analyze and detect unusual patterns when preparing suspicious activity reports.
- Designed and implemented standardized reports, leading to extra insights into business performance.
Insurance Compliance Representative
TMA Systems
10.2022 - 07.2023
- Requirements analysis Competitive Analysis Policy Analysis Research Statistical data analysis Data analysis Make calls 100% in English about the request previously sent Keep track of clients that have already been worked with Report weekly with my supervisor on metrics established at the beginning of the year
Level 2 Technical Support Service Desk
TCS - TATA Consultancy Services
11.2021 - 08.2022
- Respond to queries from all customer calls, portal, emails, chats Learn the fundamental operations of commonly used software, hardware, and other equipment Follow service desk standard operating procedures by accurately recording all service desk tickets using defined tracking software Manage all queries or escalate if not resolved according to defined help desk policies and framework Record events and problems and their resolution in logs Monitoring and updating user/customer incident tickets, Identify and suggest improvements in processes, procedures Make sure the scorecard found in quality control requires being
Compliance Analyst / Team Lead
Barri Financial Group
06.2019 - 11.2021
- Identify suspicious activity and inform about them to make the reports to the FINCEN
- Analize the transactional alerts generated by the AML transaction monitoring system to identify suspicious situations
- Detecting risky customers by evaluating the customers risk profiles and processing them accordingly / due diligence
- Knowledge of sanctions and KYC processes related to AML
- As a compliance team leader, I evaluate a company's activities to confirm that those activities comply with regulatory standards, as well as voluntary standards and practices, and audit team members to determine whether they meet standards established by the organization
- I conduct ongoing assessments of company standards and practices, help the company formulate standards and guidelines to stay within the rules set by government agencies, propose additional compliance steps to ensure the highest quality performance
- The job includes interviews with employees, clients, I review and request necessary documentation to expedite the resolution process for clients if more information is needed about clients, I let them know, whether by email, text, call, etc
- Save documentations of clients in the KYC system, also review personal information such as: ID, DL, source of funds.
- I evaluate the analysts, providing feedback, one by one
- I make schedules with the activities to be carried out by the hour on a day-to-day basis, I create organization charts to cover the daily needs of the company
Customer Service
Just Auto Insurance
02.2018 - 06.2019
- Review auto insurance policies that meet customer needs Provide suitable solutions, inquiries of billing Sale of additional services to the existing policy Make new quotes, make quotes for existing policies Take the customer step by step to finish adding the car they want to their insurance policy Quickly and appropriately detect the need for which the customer is calling.
Compliance Analyst
Dolex Money Transfer
10.2016 - 01.2018
- Perform analysis and investigation of multiple accounts, to determine and prevent money laundering and terrorist financing Perform an analysis of people's profiles Request documentation based on determined limits of the operation Determine if the documentation received satisfies the identification and source of income policies in accordance with company policies and government policies Contact other companies' legal compliance departments to track transactions Answer calls and answer questions Reply to emails Send the proper documents to banks for transaction release
Customer Service
Sitel México
09.2015 - 05.2016
- Answer calls from customers who are having problems with their cable service Take the customer step by step to solve their problem Follow the system process and determine if it can be resolved during the call or determine if a visit from a specialized technician is necessary
Education
College Degree - Law
Universidad Metropolitana de Monterrey
Monterrey, N.L.06.2015
Skills
- Enhanced due diligence
- Transaction monitoring
- Suspicious activity reporting
- Customer due diligence
- Compliance training
- Internal controls
- Attention to detail
- Problem-solving abilities
Timeline
AML Compliance Analyst
01.2025 - 06.2025
Risk Operations Specialist
Félix Pago
04.2024 - 01.2025
Reporting Analyst
Appriza Pay, LLC (MEXICO SERVICIOS)
08.2023 - 02.2024
Insurance Compliance Representative
TMA Systems
10.2022 - 07.2023
Level 2 Technical Support Service Desk
TCS - TATA Consultancy Services
11.2021 - 08.2022
Compliance Analyst / Team Lead
Barri Financial Group
06.2019 - 11.2021
Customer Service
Just Auto Insurance
02.2018 - 06.2019
Compliance Analyst
Dolex Money Transfer
10.2016 - 01.2018
Customer Service
Sitel México
09.2015 - 05.2016
College Degree - Law
Universidad Metropolitana de Monterrey
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