Summary
Overview
Work History
Education
Skills
Animals, music, Sports, photography
Languages
Timeline
Generic

Roberto Blanco Torres

Heroica Zitacuaro, Michoacán,MIC

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Dedicated individual with demonstrated experience training animals in basic obedience and behavior management. Skilled in developing strong relationships and providing animals with best care possible. Dedicated Dog Trainer committed to helping pet owners safely and humanely control pet behavior. Driven to improve owner and pet relationships by teaching new methods for interacting. Expertly uses positive reinforcement. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

12
12
years of professional experience

Work History

Veterinary Clinic Administrator

Animal Medicine
10.2023 - Current
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed policies and procedures for effective pharmacy management.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Collaborated with store manager to maintain daily operations.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Processed office payments by contacting patient insurance and establishing payment arrangements with patients.

Dog Trainer

SPAC
06.2012 - Current
  • Worked individually with dogs on track for higher-level certifications in obedience and show performance.
  • Delivered public presentations to educate public on animal training and behavior.
  • Strengthened relationships between handlers and working dogs by facilitating bonding exercises designed to build trust and mutual understanding.
  • Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
  • Observed dogs in various settings to determine behavioral concerns and problems.
  • Created innovative ways to teach animals new behaviors and tricks.
  • Kept animals stimulated with variety of enrichment activities.
  • Consulted with owners to discuss behavioral concerns and determine final goals.
  • Organized public demonstrations showcasing trained canines'' capabilities in obedience trials and agility competitions, raising awareness about the benefits of professional dog training services.
  • Administered prescribed medications to animals based on individual needs.
  • Maintained clean training arena for group classes.
  • Observed animals closely to understand individual needs and behaviors.
  • Utilized positive reinforcement techniques to successfully train animals.
  • Trained animals to respond to specific cues from both owners and handlers.
  • Consulted with veterinarians for appropriate behavior modification plans involving medical or psychological concerns among dogs under my care.
  • Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
  • Assisted local animal shelters by providing training sessions for rescued dogs, increasing their chances of successful adoption.
  • Maintained clean, neat, and hazard-free animal areas to protect individual health and wellbeing.
  • Collaborated with fellow trainers to develop new strategies and approaches, resulting in improved client satisfaction rates.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Owner of a Pet Food Business

BARFER
11.2020 - 07.2023
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Conducted audit inspections and independent checks to verify parts and materials.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed day-to-day business operations.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

M.D. - Business Administration And Management

Universidad Internacional UNINTER
Cuernavaca, Morelos, Mexico
08.2023

Bachelor's Degree in Business Administration - Business Administration

Instituto Tecnológico De Zitácuaro
Heroica Zitacuaro, Michoacán, Mexico
03.2021

Skills

  • Schedule Management
  • Employee Recruitment
  • Personnel Management
  • Pharmacy operations management
  • Budget Development
  • Utilization Management
  • Verbal and written communication
  • Scheduling
  • Inventory Control
  • Dog Breed Familiarity
  • Dog training
  • Obedience training

Animals, music, Sports, photography

Wildlife photography: Capturing stunning images of animals in their natural environment, from wild mammals to exotic birds, to document and share the beauty of wildlife.
Dog training: Teaching dogs new skills and tricks, promoting the bond between owner and pet while working together to achieve training goals.

Languages

Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Beginner (A1)

Timeline

Veterinary Clinic Administrator

Animal Medicine
10.2023 - Current

Owner of a Pet Food Business

BARFER
11.2020 - 07.2023

Dog Trainer

SPAC
06.2012 - Current

M.D. - Business Administration And Management

Universidad Internacional UNINTER

Bachelor's Degree in Business Administration - Business Administration

Instituto Tecnológico De Zitácuaro

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Roberto Blanco Torres