Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roberto Cisneros

Global - IIoT Pre Sales Manager / Administrative Systems Engineer
El Marqués,QRO

Summary

Talented Solutions Architect Manager coordinates stakeholders to drive successful development efforts and meet mission-critical business needs. Skilled project manager and team leader with organized and decisive approach. Over 15 years of progressive experience at Softtek in Manufacture, CPG, Retail, Logistics & Transportation. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages

Work History

IIoT Pre Sales Manager

Softtek
Americas , QRO
10.2015 - Current
  • Prepared annual budgets with controls to prevent overages.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.

Manager of Operations

Softtek - GE Energy / Power / AERO
Mexico City / Atlanta GA, Mexico
12.2014 - 09.2015
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Prepared annual budgets with controls to prevent overages.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Advanced productivity KPIs to achieve key business goals and objectives.
  • Identified procedure or process changes required to improve performance and productivity.
  • Increased profit by streamlining operations.
  • Spearheaded department training to enhance employee performance and boost employee productivity.

IT Project Manager

Softtek - GE Energy
Mexico City / Atlanta GA, Mexico
12.2009 - 12.2014
  • Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Organized internal audits and led efforts to determine and remedy deficiencies.
  • Led and managed staff of 15 team members engaged in administering complex IT infrastructure.
  • Planned, designed and scheduled phases for large projects.

Remote Infrastructure Management Engineer

Softtek - GE Energy
Mexico City / Atlanta GA, Mexico
09.2007 - 12.2009
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used coordination and planning skills to achieve results according to schedule.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Identified issues, analyzed information and provided solutions to problems.
  • Prepared variety of different written communications, reports and documents.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked with customers to understand needs and provide excellent service.
  • Exceeded goals through effective task prioritization and great work ethic.

Education

Bachelor of Science - Computer System Administration

Tec Milenio
Mexico City
01.2007 - 12.2009

High School Diploma -

Tecmilenio
Mexico City
01.2005 - 12.2006

Skills

    Sales presentations

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Timeline

IIoT Pre Sales Manager

Softtek
10.2015 - Current

Manager of Operations

Softtek - GE Energy / Power / AERO
12.2014 - 09.2015

IT Project Manager

Softtek - GE Energy
12.2009 - 12.2014

Remote Infrastructure Management Engineer

Softtek - GE Energy
09.2007 - 12.2009

Bachelor of Science - Computer System Administration

Tec Milenio
01.2007 - 12.2009

High School Diploma -

Tecmilenio
01.2005 - 12.2006

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Roberto CisnerosGlobal - IIoT Pre Sales Manager / Administrative Systems Engineer