Roberto Cisneros
Global - IIoT Pre Sales Manager / Administrative Systems Engineer
El Marqués,QRO
Summary
Talented Solutions Architect Manager coordinates stakeholders to drive successful development efforts and meet mission-critical business needs. Skilled project manager and team leader with organized and decisive approach. Over 15 years of progressive experience at Softtek in Manufacture, CPG, Retail, Logistics & Transportation. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
IIoT Pre Sales Manager
Softtek
Americas , QRO
10.2015 - Current
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Partnered with vendors and suppliers to effectively manage and budget.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
Manager of Operations
Softtek - GE Energy / Power / AERO
Mexico City / Atlanta GA, Mexico
12.2014 - 09.2015
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Identified procedure or process changes required to improve performance and productivity.
- Increased profit by streamlining operations.
- Spearheaded department training to enhance employee performance and boost employee productivity.
IT Project Manager
Softtek - GE Energy
Mexico City / Atlanta GA, Mexico
12.2009 - 12.2014
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
- Met project deadlines without sacrificing build quality or workplace safety.
- Organized internal audits and led efforts to determine and remedy deficiencies.
- Led and managed staff of 15 team members engaged in administering complex IT infrastructure.
- Planned, designed and scheduled phases for large projects.
Remote Infrastructure Management Engineer
Softtek - GE Energy
Mexico City / Atlanta GA, Mexico
09.2007 - 12.2009
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared variety of different written communications, reports and documents.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Resolved problems, improved operations and provided exceptional service.
- Worked with customers to understand needs and provide excellent service.
- Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelor of Science - Computer System Administration
Tec Milenio
Mexico City 01.2007 - 12.2009
High School Diploma -
Tecmilenio
Mexico City 01.2005 - 12.2006
Skills
Sales presentations
Pre-sales support
Presales Strategy Design
Integrating designs
Technical architecture
Service-Oriented Architecture
Effective communication
Industry trends knowledge
Recommending products
Pricing quotes
Timeline
IIoT Pre Sales Manager
Softtek
10.2015 - Current
Manager of Operations
Softtek - GE Energy / Power / AERO
12.2014 - 09.2015
IT Project Manager
Softtek - GE Energy
12.2009 - 12.2014
Remote Infrastructure Management Engineer
Softtek - GE Energy
09.2007 - 12.2009
Bachelor of Science - Computer System Administration
Tec Milenio
01.2007 - 12.2009
High School Diploma -
Tecmilenio
01.2005 - 12.2006