Roberto Cruz
Tlalpan
Summary
Accomplished professional with a proven track record at Menasha Packaging, enhancing operational efficiency and team productivity through expert project coordination and staff management. Skilled in Microsoft Office and fostering strong relationships, I have significantly contributed to continuous process improvement and customer satisfaction.
Overview
10
10
years of professional experience
Work History
SIP Cordinator
Menasha Packaging
Aurora Ill
06.2019 - 06.2020
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Coached employees through day-to-day work and complex problems.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Used job-related software to draft and finalize written correspondence and documentation.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
Assistant Quality Assurance Manager
Menasha Packaging
Aurora Illinois
06.2014 - 06.2017
- Evaluated suppliers based on performance metrics to ensure only top-quality materials were utilized in production processes.
- Monitored performance metrics closely and provided timely feedback to staff on areas requiring attention or improvement, promoting a culture of continuous learning and development.
- Conducted thorough audits on production lines to ensure adherence to quality standards, minimizing defects and errors.
- Championed the adoption of best practices in quality control methodologies across the organization, leading to improved consistency in product output.
- Ensured compliance with industry regulations by staying abreast of updates and making necessary adjustments within the organization''s systems accordingly.
- Assisted in the development of quality assurance policies, resulting in a more efficient and effective system.
Quality Control Inspector
Menasha Packaging
Aurora Ill
06.2010 - 06.2014
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Education
High School Diploma -
Aurora East High School
Aurora Ill2007
Skills
- Customer Service
- Data Entry
- Work Planning and Prioritization
- Relationship Building
- Staff Managemen
- Database Management
- Staff Supervision
- Document Control
- Phone and Email Etiquette
- Staff Training
Languages
English
Advanced (C1)
Spanish
Advanced (C1)
Timeline
SIP Cordinator
Menasha Packaging
06.2019 - 06.2020
Assistant Quality Assurance Manager
Menasha Packaging
06.2014 - 06.2017
Quality Control Inspector
Menasha Packaging
06.2010 - 06.2014
High School Diploma -
Aurora East High School