Roberto Duarte Lopez
Tijuana BCN
Summary
Productive Call Center Representative with 8 years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.
Overview
7
7
years of professional experience
Work History
Contact Center Representative
Connempathy ( voz del cliente del noroeste S. de R.L de C.V
Tijuana BCN
06.2019 - 03.2024
- Answered customer inquiries via phone, email and chat.
- Provided product information to customers.
- Assisted customers with order placement and payment processing.
- Resolved customer complaints in a professional manner.
- Performed troubleshooting and problem solving for customer issues.
- Tracked orders to ensure timely delivery to customers.
- Processed returns and refunds according to company policies.
- Educated customers on features and benefits of products or services.
Contact Center Representative
Telvista (grupo telvista, S.A. de C.V.)
Tijuana BCN
01.2017 - 06.2019
- Determined accurate prices for avis and budget customer services, consistently searching for deals and best prices.
- Provided product information to customers.
- Performed troubleshooting and problem solving for customer issues.
- Processed returns and refunds according to company policies.
Education
High School Diploma -
Instituto Frontera
Blvd. Insurgentes #157-1, Guaycura,tijuana B.C.02-2005
Skills
- CRM Software
- Workload Management
- Data Entry
- Customer Service
- Account updating
- Payment Processing
- Product Upselling
- Delivery Tracking
- Problem-solving skills
- Verbal and written communication
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Contact Center Representative
Connempathy ( voz del cliente del noroeste S. de R.L de C.V
06.2019 - 03.2024
Contact Center Representative
Telvista (grupo telvista, S.A. de C.V.)
01.2017 - 06.2019
High School Diploma -
Instituto Frontera
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