Roberto Hernández
Student
Queretaro
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
General Assistant
Tim Hortons
Queretaro
04.2023 - 03.2024
- Contributed to cost savings by identifying inefficiencies and suggesting improvements in office procedures.
- Facilitated training sessions for new employees, promoting a positive onboarding experience and fostering teamwork within the organization.
- Maintained confidentiality of sensitive information by following strict data protection policies consistently across all tasks performed as General Assistant.
- Ensured inventory management by maintaining accurate records of supplies, equipment purchases, and vendor negotiations.
- Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
Call Center Sales Representative
Santander
Queretaro
04.2020 - 06.2022
- Retained existing customers by addressing concerns promptly and offering personalized solutions to meet their needs.
- Provided valuable input during team meetings aimed at refining call center protocols based on evolving market trends or consumer preferences.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Maintained high-quality standards through thorough knowledge of products, services, and company policies.
- Achieved top performer status consistently due to excellent sales results and customer feedback ratings.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Implemented upselling techniques to increase revenue and move product.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Secretary
Sigash
Queretaro
09.2017 - 12.2018
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Collaborated with cross-functional teams on special projects to achieve successful outcomes within deadlines.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Created detailed reports summarizing critical data points such as budgets or performance metrics for easy review by upper management.
- Improved document processing times by implementing digital archiving systems and reducing paper waste.
- Implemented new office procedures to improve workflow efficiency while reducing administrative errors.
Education
Universidad Marista
Queretaro 09.2021 - Current
Skills
Administrative Support
Human Resources Support
Schedule Management
Document Management
Training Coordination
Inventory Replenishment
Scheduling appointments
Calendar Management
Meeting Coordination
Report Preparation
Database Administration
Sales Support
Report Generation
Customer Relationship Management
Report Analysis
File Organization
Office Management
Delivery Routing
Visitor relations
Marketing support
Scheduling
Organizational Skills
Customer Communication
Meeting planning
Adaptability and Flexibility
Multitasking
Multitasking Abilities
Self Motivation
Microsoft Office Suite
Written Communication
Goal Setting
Relationship Building
Office Machine Operation
Team building
Effective Communication
Team Collaboration
Excellent Communication
Adaptability
Timeline
General Assistant
Tim Hortons
04.2023 - 03.2024
Universidad Marista
09.2021 - Current
Call Center Sales Representative
Santander
04.2020 - 06.2022
Secretary
Sigash
09.2017 - 12.2018