Roberto Holden
Mission, Tx
Summary
Experienced Financial Services Consultant and proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
8
8
years of professional experience
Work History
Branch Banker Senior
PNC BANK
10.2018 - 08.2023
- Opened new accounts and made changes to existing accounts.
- Identified customer desires and goals through needs-based sales tactics.
- Investigated and resolved account issues by offering applicable options to customers.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Generated reports and analysis of customer data to identify trends and potential business opportunities.
- Built and maintained portfolio of loans to meet established goals and objectives.
- Developed and implemented strategies to reduce risk and increase profitability.
- Calculated fees due, interest and change for customer transactions.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Wrote and distributed customer correspondence.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Presented new and additional products and services to existing customers.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Worked with diverse product development teams to create software for qualitative structured solutions to validate and model emerging markets.
Oil Field Worker
Thomas Oil Field Services
08.2017 - 09.2018
- Maintained machinery, tools and vehicles in good working order to prevent unnecessary operational delays.
- Followed established business practices, regulatory requirements and job safety protocols.
- Kept close eye on gauge readouts and listened to machinery to assess current conditions and adjust settings.
- Completed field reports and boring logs on daily basis and discussed issues with site supervisor.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Economics - Economics
Universidad Autonoma De Tamaulipas
Reynosa, Tamps, Mexico06.2017
Skills
- Performance Goals
- Bilingual Fluent (English and Spanish)
- Risk Modeling
- Microsoft Access
- Risk Assessment and Classification
- Loan Origination
- Financial Product Analysis
- Customer Loan Processing
- Transaction Error Identification
- Customer Care
- Financial Counseling
- Financial Reporting
- Banking Product Sales
- Interpersonal Communication Skills
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Branch Banker Senior
PNC BANK
10.2018 - 08.2023
Oil Field Worker
Thomas Oil Field Services
08.2017 - 09.2018
Bachelor of Economics - Economics
Universidad Autonoma De Tamaulipas
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