Roberto Islas

Oversee daily operations of the plasma collection center.
Ensure donor flow, staffing, and collection processes are optimized.
Coordinate with the Center Manager to meet collection targets and productivity goals.
2. Staff Supervision & Training
Supervise, coach, and support team members (e.g., phlebotomists, donor floor technicians, receptionists).
Schedule staff and assign daily duties.
Ensure staff adhere to SOPs (Standard Operating Procedures), safety, and quality standards.
Assist in onboarding and training new employees.
3. Regulatory Compliance & Safety
Ensure all procedures follow FDA, OSHA, cGMP, and Grifols internal quality standards.
Conduct audits, inspections, and safety checks.
Respond to internal and external audits; implement corrective actions if necessary.
4. Donor Relations
Monitor donor interactions to ensure a positive and professional experience.
Resolve donor complaints or incidents with empathy and in accordance with policy.
Support donor recruitment and retention initiatives.
5. Quality Assurance & Documentation
Maintain accurate and timely records for plasma collection, equipment maintenance, incidents, and deviations.
Ensure documentation is complete and error-free.
Support investigations related to deviations or donor safety events.
6. Equipment and Facility Oversight
Monitor performance and maintenance of equipment.
Ensure cleanliness, readiness, and functionality of the donor floor and supply areas.
7. Reporting and Communication
Report operational metrics to the Center Manager.
Participate in staff meetings and communicate updates from leadership.
Help implement new procedures or policies.

Strong organizational, leadership, and interpersonal skills.
Willingness to work weekends, holidays, or variable shifts.

Primary Duties
Receiving Shipments
Unload trucks and deliveries.
Check goods against invoices or packing slips.
Inspect items for damage or defects.
Stocking and Replenishing
Organize merchandise on shelves or in the stockroom.
Restock sales floor and ensure product availability.
Rotate products sell-by date.

Inventory Management
Conduct regular inventory counts.
Report discrepancies or damaged goods.
Use inventory software or handheld scanners.
Organizing the Stockroom
Keep storage areas clean and organized.
Label shelves and bins correctly.
Arrange items to optimize space and accessibility.
Assisting Sales Floor
Deliver items to the floor on request.
Support visual merchandising teams.
Help customers find products when needed.
Follow safety procedures when lifting or handling items.
Comply with store policies and OSHA regulations.
Report hazards or security concerns.