Summary
Overview
Work History
Education
Skills
Websites
Certifications
ServiceNow Micro - Certifications
Accomplishments
Timeline
Generic
Roberto Jauregui Arteaga

Roberto Jauregui Arteaga

Technical Consultant
Guadalajara

Summary

Technical professional with solid background in implementing and optimizing IT solutions. Adept at driving project success through effective team collaboration and strategic problem-solving. Skilled in systems integration, software development, and client relationship management. Known for adaptability and strong focus on achieving tangible results.

Overview

8
8
years of professional experience
8
8
years of post-secondary education
3
3
Languages

Work History

Technical Consultant

Volteo Digital - ServiceNow Partner Elite
Guadalajara Jalisco
06.2022 - Current
  • Lead developer for ServiceNow projects, ensuring scalable, maintainable, and client-aligned solutions. Responsibilities include gathering requirements from clients, analyzing feasible OOTB options, designing solutions, presenting them to stakeholders, and executing or delegating implementation.
  • Collaborated with integration teams to troubleshoot and resolve cross-system incidents efficiently.
  • Supported sales teams throughout the sales cycle by delivering technical guidance, conducting product demos, and resolving customer inquiries to facilitate deal closures.
  • Collaborated closely with stakeholders at all organizational levels to understand their needs and tailor solutions accordingly within the ServiceNow platform.
  • Experienced in ITSM processes: incident, problem, change, and RITM management, supporting ITIL-based service delivery.
  • Experienced in CSM processes, including case lifecycle management, customer communication automation, and external portal design with CAPTCHA-secured case submission; implemented automated updates and reporting flows with email notifications and post-closure Excel reports to improve user engagement and internal visibility.
  • Developed comprehensive training materials to increase user adoption rates and maximize ROI on the ServiceNow investment.

General Assistant

Cheesecake Factory
Guadalajara, Jalisco
01.2017 - 01.2018
  • Customer service, sales and inventory taking.
  • Ability to train new employees following company policies.
  • Supported daily operations, ensuring smooth workflow and increasing overall productivity.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Answered customer questions about food and beverage items and assisted with menu selections.

Education

Bachelor of Science - Mechatronic

Centro De Enseñanza Técnica Industrial
Guadalajara
05.2018 - 06.2022

Associate of Technology - Automatic Control And Instrumentation

Centro De Enseñanza Técnica Industrial
Guadalajara
02.2014 - 06.2018

Skills

ACLs

Server/Client side scripting

Flow designer

SLAs

Scripted REST APIs

Transform maps scripts

JavaScript

Postman

Web Application development

Requirements gathering

Documentation creation

Solution design

ServiceNow development

Certifications

  • CSA - ServiceNow
  • Suite Certification - ITSM Professional - ServiceNow
  • Fundamentals AZ 900 - Microsoft Azure

ServiceNow Micro - Certifications

  • Configure the CMDB
  • Service Portal
  • CMDB Health
  • Agile and Test management
  • Predictive Intelligence
  • Flow Designer
  • Integration Hub
  • Virtual Agent
  • Welcome to ServiceNow

Accomplishments

  • GDPR Compliant script, Script created to be compliant with German Laws anonymizing user data from workplace visitor management records through a schedule job.
  • Ticket Resolution Time, Improvement of ticket resolution time by implementing group assignment rules based on a visual calendar.
  • ServiceNow Romanian Language, Added Romanian Language to a ServiceNow instance.

Timeline

Technical Consultant

Volteo Digital - ServiceNow Partner Elite
06.2022 - Current

Bachelor of Science - Mechatronic

Centro De Enseñanza Técnica Industrial
05.2018 - 06.2022

General Assistant

Cheesecake Factory
01.2017 - 01.2018

Associate of Technology - Automatic Control And Instrumentation

Centro De Enseñanza Técnica Industrial
02.2014 - 06.2018

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Roberto Jauregui ArteagaTechnical Consultant