Summary
Overview
Work History
Education
Skills
Introduction
Software
Interests
Hobbies
Timeline
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Roberto Miguel Rios Aguila

Roberto Miguel Rios Aguila

Guadalajara, Jalisco

Summary

My name is Robert Rios, a highly skilled virtual professional with solid foundation in administrative support and digital communication. Adept at managing schedules, handling correspondence, and coordinating projects to drive efficiency and outcomes. I have strong focus on collaboration and adaptability, ensuring seamless team dynamics and responsiveness to developing and new evolving needs. I'm good at multitasking, problem-solving, and utilizing technology to optimize workflow.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Property Management

Future Bright Rentals
01.2020 - 10.2023
  • Company Overview: Property Management (Short Term Rentals) - Midland Texas
  • Scheduling and managing company events
  • Automating bookings and cleaners/Maintenance through CRM and Hospitable App
  • Ordering and handling deliveries for supply chain
  • Handling guest's needs and customer service as well as troublesome incidents and security protocol
  • Development of new protocols for automation and operations
  • Digital marketing, graphic design and community management
  • Property Management (Short Term Rentals) - Midland Texas
  • Contributed significantly to the overall success of the property management team by continuously identifying opportunities for process improvement and implementing best practices.
  • Streamlined communication between property management and tenants, maintaining open lines for better issue resolution.
  • Adapted quickly to changing regulations and industry trends, ensuring compliance with all applicable laws and maintaining up-to-date knowledge of best practices in property management.

Virtual Assistant

B&G Home Services
03.2020 - 11.2022
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
  • Managed CRM input, exports and clean up.
  • Scheduled and coordinated marketing campaigns and managed all content creation and blog posts.

SDR (Sales Development Representative)

OneStar
01.2018 - 08.2021
  • Connecting clients with leads and scheduling service calls, product demos and/or software walkthroughs
  • Developing impulse between lead and sale closer making the closing success rate much higher
  • Delivering excellent customer experiences and resilient, persistent sales, forming positive environments during verbal and textual communication
  • Providing a positive and accurate after sale check up on customers
  • Separating great prospects from dead leads

IT Director

LC Systems
01.2014 - 06.2021
  • Company Overview: IT Director
  • Supervise on-site and off-site teams of up to 23 professionals working on various projects
  • In charge of budget management of various IT departments
  • Define the field of application and supervision of resources together with interested parties
  • Provision of training on the use of software to company personnel
  • Definition of technological strategies, organization of meetings with other professionals to set priorities and deadlines
  • Responsible for compliance with ICT organizational standards
  • Optimization of the selection of ICT solutions
  • IT Director
  • Conducted regular audits of hardware inventory to ensure proper asset management across the organization''s technology infrastructure.
  • Coordinated large-scale technology migrations to minimize disruption while enhancing overall system capabilities.
  • Enhanced IT infrastructure by implementing strategic technology upgrades and streamlining system processes.
  • Optimized existing systems through regular evaluations, making necessary adjustments to improve functionality and user experience.

Freelance Interpreter

Iglesia Palabra De Vida
02.2018 - 02.2021
  • Interpreting corporate meetings and conferences in real time
  • Transcribe technical, medical and scientific text with over 7 years' experience in detailed and exact interpretation
  • Identifying the needs of the customer and proactively making decisions to mediate and solve problems
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
  • Team contributor, with the means to take on affirmative action and work together to achieve company goals
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.

Customer Service Specialist

Blue Cross Blue Shield
02.2012 - 01.2017
  • Company Overview: CSS (Customer Service Specialist)
  • Started as a regular CSR (Customer Service Representative)
  • Developed in the escalations and mediating department very quickly
  • Became a customer service specialist and floor support for escalations and mediating in difficult cases
  • Learned and familiarized myself with a vast knowledge in the medical insurance terminology and operations
  • Interpreting ad translation was also required in this position
  • CSS (Customer Service Specialist)
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.

Education

Audio Engineering, Audio Science

University of California in Irvine
Irvine, California

Skills

Property management marketing

Introduction

My name is Robert Rios and I am a Native Mexican American Californian who resides in Mazatlán at the moment I have a lot of experience in the professional customer service, interpreting, and IT fields, I also specialize in social media and Community Management, Graphic design and AI automation. I believe I can do it surprisingly well, and guarantee great results due to hard work and dedication, I believe that time is of the essence and communication is of utmost importance, and both reflect in my work and ethics, let's work together

Software

Appfolio

Adobe Suite

Slack

Salesforce

Elementor

Talkdesk

GoTo

Meta Business Suite

Interests

IT

Technology

Remote Protocol Development

Virtual Assistant Development

Sales

Hobbies

I’ve been producing music since the age of 13, and it has become a core part of who I am. Alongside this, skateboarding has been a constant in my life since 1992, with early involvement in competitions. Both passions have shaped me and provide a valuable balance, helping me manage daily stress and maintain a steady flow in my personal and professional life.

Timeline

Virtual Assistant

B&G Home Services
03.2020 - 11.2022

Property Management

Future Bright Rentals
01.2020 - 10.2023

Freelance Interpreter

Iglesia Palabra De Vida
02.2018 - 02.2021

SDR (Sales Development Representative)

OneStar
01.2018 - 08.2021

IT Director

LC Systems
01.2014 - 06.2021

Customer Service Specialist

Blue Cross Blue Shield
02.2012 - 01.2017

Audio Engineering, Audio Science

University of California in Irvine

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Roberto Miguel Rios Aguila