Roberto Pérez Rivera

Work History

Daltile-Vitromex

11.2023 - 08.2024

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent followups.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Attended industry events and conventions to expain sales opportunities.
Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.

Cosentino

06.2022 - 08.2023

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Followed through with client requests to resolve problems.
Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.

Sika

06.2020 - 05.2022

Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
Identified sales opportunities by assessing environment and devising and implementing winning strategy.
Identified and supported resale opportunities to achieve sales plans.
Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
Generated new leads through cold calling, social media outreach, and attending industry events.
Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.

Interceramic

04.2017 - 05.2020

Employed effective problem-solving techniques, increasing client satisfaction ratings.
Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
Exceeded sales targets by effectively managing a diverse portfolio of products and services.
Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
Created prospect rapport by approaching leads and cultivating strong business relationships through sales.

Henkel Construction

10.2015 - 03.2017

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.