Running
Roberto Rojas Saucedo
Operations Manager
Monterrey, Nuevo Leon, Mexico
Summary
Dynamic Operations Manager with a proven track record at Sunmaster Mexico, excelling in performance monitoring and process improvement. Skilled in team leadership and customer service, I successfully developed strategies that enhanced customer satisfaction and streamlined operations, driving significant improvements in efficiency, potential opportunities for new markets and client retention.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operations Manager
Sunmaster Mexico
08.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Ensure quality control of inventory by implementation of systems involving administration, operations and service.
Project Sales Engineer
Master in Solar
01.2024 - 08.2024
- Analyzed market trends and competitor offerings, adjusting sales strategies accordingly to maintain a competitive edge.
- Improved customer retention rates by providing exceptional after-sales support and addressing any concerns promptly.
- Streamlined sales processes, resulting in more efficient project management and increased revenue.
- Collaborated with multidisciplinary teams to develop innovative engineering solutions for clients.
- Analyzed suppliers and request demo products to ensure variety of solutions for customers.
Solar Energy Consultant
Sunrun and Powur
05.2020 - 12.2023
- Educate homeowners in the importance of grid independence and electricity rate trends in the last years
- Supported team members in achieving collective goals through collaboration and sharing best practices in sales strategies.
- Identified cost-saving measures for clients by recommending appropriate federal, state, or local incentives available for their projects.
Account Manager
SpotOn
01.2020 - 11.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Math Highschool Teacher
Tyler ISD, Texans Can Academies and Dallas ISD
02.2013 - 12.2019
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Project Manager, Training
CRM Consulting Mexico
01.2001 - 04.2012
- Facilitated timely decision-making by presenting accurate status updates to senior leadership at regular intervals throughout each project phase.
- Leveraged industry best practices in project management methodologies for consistent success across various projects.
- Negotiated contracts with external partners for services required in achieving specific project goals, safeguarding company interests while maintaining strong professional relationships.
- Managed change requests effectively to minimize disruptions while maintaining adherence to project timelines and budgets.
Education
MBA - Finance
Universidad De Monterrey
Monterrey, Nuevo León, Mexico 05.2001 -
Bachelor of Mechanical Engineering - Mechanical Engineering
ITESM Campus Monterrey
Monterrey, Nuevo León, Mexico 05.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
MS office
Team leadership
Performance reporting
KPI tracking
Client relationships
Staff training
Customer relationship management (CRM)
Accomplishments
Full Marathon 26.2 miles in Monterrey, NL, 2012.
Certification
Enphase Residential Storage
Interests
Soccer
Health
https://www.linkedin.com/in/robertorojas8219
Linkedin Profile
Timeline
Operations Manager
Sunmaster Mexico
08.2024 - Current
Project Sales Engineer
Master in Solar
01.2024 - 08.2024
Solar Energy Consultant
Sunrun and Powur
05.2020 - 12.2023
Account Manager
SpotOn
01.2020 - 11.2021
Math Highschool Teacher
Tyler ISD, Texans Can Academies and Dallas ISD
02.2013 - 12.2019
MBA - Finance
Universidad De Monterrey
05.2001 -
Bachelor of Mechanical Engineering - Mechanical Engineering
ITESM Campus Monterrey
05.2001 -
Project Manager, Training
CRM Consulting Mexico
01.2001 - 04.2012
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