Roberto Sanchez

• Analysis, design and propose IT solutions of vendors as Veeam, Oracle and Infoblox.

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• Provided clients with in-depth knowledge of products, clarifying their functions and benefits.
• Represented company offerings while participating in conferences and industry events to connect with clients.
• Enhanced client satisfaction by conducting thorough needs assessments and providing tailored product recommendations.
• Execution of PoC and technical demonstrations.

• Enhanced knowledge through professional development and kept current with industry best practices.
• Served as primary point-of-contact for troubleshooting inquiries and technical issues from clients
• Performed extensive validation and testing of implemented solutions, ensuring peak functionality.
• Developed strong relationships with clients, leading to high customer satisfaction rates and repeat business.

• Provided remote and on-site assistance to clients, ensuring timely resolution of software and hardware concerns.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.