Roberto Sanchez Beltran
Tijuana
Summary
A versatile person capable of multitasking. With experience in work environments where commitment and teamwork are valued. I am characterized by my dynamism, proactivity, and enthusiasm. I have good digital skills. I am looking to grow professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Planner I
Corza Medical
Tijuana, BC
01.2025 - Current
- Prioritized schedules to meet project goals, mantain healthy inventory targets and improve overall customer satisfaction.
- Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Evaluated key performance indicators regularly, making data-driven adjustments to plans when necessary.
- Prepared reports and presentations to communicate findings and recommendations to decision-makers.
Planner
Eaton
Tijuana, BC
05.2024 - 12.2024
- Create and maintain an achievable production plan based on the master schedule for the production line.
- Balance the production plan according to internal capacities and constraints in the manufacturing line.
- Expedite and assign priorities to production orders, cascading priorities to internal supply.
- Coordinate reschedules of production orders based on material availability.
- Daily review and communication with the Operations Manager and team about production attainment.
- Analyze, report and creatively find alternatives to material shortages that affect the production plan.
Materials Planning Intern
TE Sensors Solutions
Hermosillo
07.2023 - 04.2024
- Responsible for daily update and distribution of plant's KPIs
- Coordinated expedited orders with manufacturing affiliates to meet demand of subassembly area
- Monitored arrivals and prioritized inbound shipments with transportation department
- Sourced, purchased and scheduled movement of raw materials and finished goods in support of operational needs
- Facilitated collaboration between production, warehouse and technical personnel to meet procurement needs
- Participation in the Value Stream - Kaizen Transformation project
- Elaborated an automated Power BI Dashboard that displays the plant's KPIs
Bilingual Customer Service Agent
Teleperformance
Hermosillo
07.2019 - 07.2022
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish speaking customers
- Communicated with management when customer issues escalated and worked to find resolutions
- Documented customer service policies, scripts and procedures in English
- Met all call quality standards and daily quotas for first-call resolution
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Bilingual Supervisor
Teleperformance
Hermosillo
09.2018 - 06.2019
- Issued progressive bilingual disciplinary action to develop team members and maximize productivity and quality
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Evaluated employee performance and coached and trained to improve weak areas
- Second Place in National Supervisor Ranking
Education
Bachelor of Engineering - Industrial Engineering
Universidad De Sonora
Hermosillo12.2023
High School Diploma - undefined
Tecnológico De Monterrey
Navojoa12.2016
Skills
- Adminstrative tasks
- Excellent communication skills
- Teamwork
- Materials planning
- Analytical and Critical Thinking
- Advanced computer skills
- Supply chain management
Certification
- White Belt Lean Six Sigma
- Power BI
- Office
- SAP
- IBP
- MFG Pro
Languages
English
Spanish
Timeline
Planner I
Corza Medical
01.2025 - Current
Planner
Eaton
05.2024 - 12.2024
Materials Planning Intern
TE Sensors Solutions
07.2023 - 04.2024
Bilingual Customer Service Agent
Teleperformance
07.2019 - 07.2022
Bilingual Supervisor
Teleperformance
09.2018 - 06.2019
Bachelor of Engineering - Industrial Engineering
Universidad De Sonora
High School Diploma - undefined
Tecnológico De Monterrey