Roberto Carlos Borja Hernandez
Customer Service And Real Estate
Estado De México
Summary
Organized Customer Service with extensive knowledge of Real Estate property sales and mortgage coordination. Successful at closing deals with accuracy and speed. Trained in sales use with expertise in local markets. Dedicated Airlines professional with history of meeting company goals utilizing consistent and organized practices as well as the application of safety processes for work management and employees. Basic knowledge of Aeronautical Regulations and performance standards optimal work in the Ramp and Terminals Airports. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Real Estate Advisor
Coreba Bienes Raíces S.A. de C.V.
Ciudad de México
12.2021 - Current
- Built and established new business opportunities and managed more than 100 existing clients.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
Customer Service Supervisor
ABC Aerolíneas S.A. de C.V.
Ciudad de México
10.2007 - 08.2020
- Created, prepared and delivered reports to various departments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Reconcile and manage delays caused during the operation
Customer Service Supervisor
Líneas Aéreas Azteca S.A de C.V.
Ciudad de México
06.2002 - 04.2007
- Created, prepared and delivered reports to various departments.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Reconcile and manage delays caused during the operation
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Education
High School Diploma -
Sistema De Preparatoria Abierta
Ciudad De Mexico 03.2012 - 08.2012
Sobrecargo Especialista En Servicios Turísticos - Técnico En Turismo
Instituto Tecnológico Braniff
Ciudad De Mexico 06.1998 - 06.2001
No Degree - Licenciatura En Psicología
Universidad Digital Del Estado De México
Estado De Mexico 05.2001 -
Skills
- Negotiation
Timeline
Real Estate Advisor
Coreba Bienes Raíces S.A. de C.V.
12.2021 - Current
High School Diploma -
Sistema De Preparatoria Abierta
03.2012 - 08.2012
Customer Service Supervisor
ABC Aerolíneas S.A. de C.V.
10.2007 - 08.2020
Customer Service Supervisor
Líneas Aéreas Azteca S.A de C.V.
06.2002 - 04.2007
No Degree - Licenciatura En Psicología
Universidad Digital Del Estado De México
05.2001 -
Sobrecargo Especialista En Servicios Turísticos - Técnico En Turismo
Instituto Tecnológico Braniff
06.1998 - 06.2001
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