Roberto Carlos Miranda Rosas
Customer Service Agent
Los Mochis
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Inbound Call Center Agent
ResultsCX
10.2023 - 04.2024
- Handled escalated calls professionally, working collaboratively with supervisors when necessary for resolution.
- Utilized CRM systems effectively to track customer information and ensure smooth communication among departments as needed.
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
- Efficiently managed multiple tasks simultaneously while maintaining focus on serving customers effectively under pressure situations.
Education
Bachelor of Science - Law
Universidad De Derecho Y Ciencias Políticas
Los Mochis, Sinaloa, Mexico 05.2001 -
Skills
Stress Tolerance
Strong Work Ethic
Empathy and patience
Data Entry
Computer Skills
Customer Service
Verbal and written communication
Hobbies
Practice sports like tennis, soccer and chess.
Go to the gym.
Go fishing.
Timeline
Inbound Call Center Agent
ResultsCX
10.2023 - 04.2024
Bachelor of Science - Law
Universidad De Derecho Y Ciencias Políticas
05.2001 -