Roberto Carlos Miranda Rosas
Customer Service Agent
Los Mochis
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Inbound Call Center Agent
ResultsCX
10.2023 - 04.2024
- Handled escalated calls professionally, working collaboratively with supervisors when necessary for resolution.
- Utilized CRM systems effectively to track customer information and ensure smooth communication among departments as needed.
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
- Efficiently managed multiple tasks simultaneously while maintaining focus on serving customers effectively under pressure situations.
Education
Bachelor of Science - Law
Universidad De Derecho Y Ciencias Políticas
Los Mochis, Sinaloa, Mexico 05.2001 -
Skills
Stress Tolerance
Hobbies
Practice sports like tennis, soccer and chess.
Go to the gym.
Go fishing.
Timeline
Inbound Call Center Agent
ResultsCX
10.2023 - 04.2024
Bachelor of Science - Law
Universidad De Derecho Y Ciencias Políticas
05.2001 -
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