N/A
ROBERTO CARLOS SANCHEZ LOPEZ
AGENT BILINGUAL
Zumpango, México
Summary
Bilingual communication professional with extensive experience in customer service and support. Known for delivering consistent, high-quality assistance and resolving complex issues swiftly. Highly collaborative, adaptable to changing needs, and focused on achieving team goals. Key skills include multilingual proficiency, problem-solving, and effective communication.
Developed strong communication and problem-solving skills in fast-paced, multilingual environment. Excels in handling diverse interactions and swiftly adapting to changing requirements. Seeking to transition into new field where bilingual communication and client relations skills can provide significant value.
Overview
2
2
years of professional experience
1
1
Certification
1
1
Language
Work History
Bilingual Agent
CALL CENTER SERVICES INTERNATIONAL
07.2023 - 01.2025
CUSTOMER SERVICE AND COLLECTIONS, MOST OF THE TIME WAS COLLECTIONS.
- Enhanced staff understanding by offering assistance with language and cultural differences.
- Expedited resolution of client issues, liaising between various departments as necessary for seamless communication.
- Managed high call volumes efficiently while maintaining a professional demeanor and quality service for all customers.
Education
High School Diploma -
NORCROSS HIGH SCHOOL
NORCROSS,GEORGIA, EE.UU 05.2001 -
High School Diploma -
SEQUOYA MIDDLE SCHOOL
ATLANTA,GEORGIA, EE.UU. 05.2001 -
Skills
Empathy and patience
Verbal communication
Cultural awareness
Fluent communication
Additional Information
I CAN DO TEAM WORK AND HELP ANYONE THAT NEEDS IT.
Certification
N/A
Interests
Timeline
Bilingual Agent
CALL CENTER SERVICES INTERNATIONAL
07.2023 - 01.2025
High School Diploma -
NORCROSS HIGH SCHOOL
05.2001 -
High School Diploma -
SEQUOYA MIDDLE SCHOOL
05.2001 -
N/A
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