Summary
Overview
Work History
Education
Skills
Accomplishments
Overview
Timeline
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Roberto Javier Hernandez Escalona

Roberto Javier Hernandez Escalona

Customer Service, Sales
Santa Maria Chimalhuacan,MEX

Summary

In customer service sales, tech support Dynamic professional with a proven track record at Pepsico, enhancing customer satisfaction and exceeding sales targets through expert relationship-building and suggestive selling. Skilled in shipment processing and technical support, demonstrating excellent people skills and multitasking strength. Achieved significant growth and efficiency improvements as a Small Business Advisor, leveraging deep knowledge of tax laws and marketing strategies.

Overview

7
7
years of professional experience

Work History

Sales Associate

Pepsico
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Technical Support Specialist

Tech Mahindra
07.2022 - 11.2022
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
  • Resolved 20-30
  • technical support inquiries per day.
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.

Small Buisness Advisor

AT&T
12.2017 - 12.2018
  • Crafted business plans that identified long term company goals and also detailed smaller goals to keep organization on track.
  • Met with small business owners to discuss organizations, what each hoped to achieve and what products and services would be offered.
  • Delivered extensive knowledge of federal and state tax laws and regulations to small businesses.
  • Supported companies during critical moments, such as during the launch of a new product or service, by providing expert advice and guidance.
  • Developed comprehensive business plans for clients to achieve growth and profitability.
  • Implemented tailored marketing strategies, resulting in increased brand awareness and customer engagement.
  • Identified opportunities for process improvement, streamlining operations for increased efficiency, and cost savings.
  • Created custom pricing models that allowed businesses to generate more revenue without sacrificing customer loyalty or increasing churn rates.

Sales Agent

Errescuer
Cuactemoc, Cuidad de México
06.2018 - 09.2018
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • To this day I still hold the record that Sirius XM 52 sales and 36 hours

Education

GED -

Gilbert High School
Anaheim California
1992

Skills

Excellent people skills

Accomplishments

  • Increased productivity number% by implementing several process improvements.
  • Exceeded monthly quota number times.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Overview

7
7

Years of professional experience

1
1

To this day I still do courses on YouTube and other sources

Timeline

Technical Support Specialist

Tech Mahindra
07.2022 - 11.2022

Sales Agent

Errescuer
06.2018 - 09.2018

Small Buisness Advisor

AT&T
12.2017 - 12.2018

GED -

Gilbert High School

Sales Associate

Pepsico

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Roberto Javier Hernandez EscalonaCustomer Service, Sales