Dynamic and results-oriented Customer Service Representative with a proven track record at Teleperformance. Excelled in problem-solving and active listening, significantly enhancing customer retention and satisfaction. Skilled in Microsoft Excel and adept at fostering positive client relationships through effective communication and critical thinking.
Hi, I’m
Roberto Maximiliano Herrera ortiz
International Business Student
Monterrey
Summary
Overview
2
Languages
Work History
Teleperformance
Customer Service Representative
02.2022 - 06.2022
Job overview
- as a customer service agent, on daily basis i handled customer inquiries, troubleshooting billing and technical issues, and emphasize on customer satisfaction. i also focused on upselling services and ensuring customer retention by addressing their concerns proactively and delivering exceptional support.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Universidad Autonoma De Nuevo LeonSan Nicolás De Los Garza, Nuevo León, Mexico
BBA from International Business
05.2001
University Overview
Skills
Customer service
Timeline
Customer Service Representative
Teleperformance
02.2022 - 06.2022
Universidad Autonoma De Nuevo Leon
BBA from International Business
05.2001
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