EXCEL
Roberto Missael Márquez Pérez
SUPPLY CHAIN PROGRAM MANAGER
Zapopan
Summary
Technology passionate, autodidact, serious person and someone who is interested on master new skills, from IT knowledge to improve people skills.
I specialize in customer service, but always seeking to learn new skills.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Customer service Representative II
Avnet
Zapopan
08.2021 - Current
- Customer service to Company´s customers that are military innovation companies (such as Lockheed Martin, L3 Harris, General Dynamics, etc.) or aerospace companies (such as SpaceX)
- And be in touch with customers to keep updates about the current situation of their purchase orders and when the manufacturers were able to ship pieces
- Other valuable activities:
- Expedites
- Customer portal management
- Managing all purchase orders placed with company and keep tracking materials
- Creation and management of materials ID´s
- Provided primary customer support to external customers.
Dip/Regional Database Manager
Hewlett Packard Enterprise
Zapopan
05.2020 - 06.2021
- Conflict solution
- Updated databases to handle customer data.
- Updated account information to maintain customer records.
- Data linkage to proper accounts, solution of mismatches and wrong information within accounts and management and response to different requestors needs.
- Data management.
3D Design Coordinator
Architecture and interior design independent office
Zapopan
01.2018 - 01.2019
- , Manage 3D space design and rendering for architectonical projects before end date
- Other valuable activities:
- Compliance of previously stablished date for 3D projects.
Bilingual Customer Service Agent
Teleperformance, Comcast Corporation
01.2014 - 01.2017
- Sales and customer support bilingual agent for, customers in USA
- Duties: Solution to different claims from customers over their billing, assistance with different home services, and looking for sales opportunity
- Other valuable activities:
- Personal and financial information management from customer in USA
- Claims management from customers against Comcast services or prices.
Education
Bachelor of International Relations - Social Sciences
Centro Universitario De Ciencias Sociales Y Humanidades (CUCSH), Universidad De Guadalajara
Guadalajara, Jalisco , Mexico 02.2012 - 06.2019
Skills
Use of ITundefined
Affiliations
American Commerce Chamber (AMCHAM)
Functions:
Communication through different digital media with high ranked executives from business sector, subscribed to American Commerce Chamber in different states of country.
Creation and management of contact and financial information of member companies of the American Commerce Chamber.
Events organization for networking purposes, between companies high ranked executives, members of the American Commerce Chamber.
Appointment creation to invite new companies to subscribe to AMCHAM so they can join networking events and workshops with other member companies to offer more and better tools for their employees.
Software
DA VINCI RESOLVE
SAP
Interests
MANUFACTURE PROCEDURES
IT
PHOTOGRAPHY
Timeline
Customer service Representative II
Avnet
08.2021 - Current
Dip/Regional Database Manager
Hewlett Packard Enterprise
05.2020 - 06.2021
3D Design Coordinator
Architecture and interior design independent office
01.2018 - 01.2019
Bilingual Customer Service Agent
Teleperformance, Comcast Corporation
01.2014 - 01.2017
Bachelor of International Relations - Social Sciences
Centro Universitario De Ciencias Sociales Y Humanidades (CUCSH), Universidad De Guadalajara
02.2012 - 06.2019
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