Rocio Castillo Morales

• Provided Spanish interpretation services primarily in medical and social services, as well as for legal, insurance, financial institutions and other sectors. Focused on accuracy and customer service excellence, utilizing strong memory skills and effective note-taking techniques to ensure precise interpretation.

Streamlined communication between healthcare providers and patients, enhancing interactions across various sectors including schools, 911 calls, and public assistance offices; bridged language barriers for optimal care and effective communication delivery.

• Provided personalized assistance with private and public health insurance applications and tax credits eligibility. Focused on identifying their specific needs and walked them throughout the process while educating them on how medical insurance works. Monitored application progress and ensured compliance with HIPAA regulations and internal confidentiality procedures for proper records management.

• Provided English–Spanish interpretation services across multiple locations, primarily in medical appointments and physical therapy sessions for adults and children. Assisted patients with understanding, translating, and completing medical documentation.

• Managed front desk operations including patient check-in and check-out, data entry in clinical systems, CRM; Also conducting insurance verification, appointment scheduling, coordination with medical providers, telephone support, cashier duties, and payment processing.

• Designed vacation itineraries to destinations around the world. Conducted end-to-end follow-up from the initial contact until the client's return. Managed administrative duties, such as maintaining a CRM and processing payments. Handled sales and reservations for various travel services, including tours, airline tickets, hotels and cruise lines worldwide.

• Managed airport logistics, check-in and boarding processes at gates and onboard aircraft. Reviewed travel and immigration documents, ticketing, rebooking, sales, upgrades, and various administrative duties.