Rocio Gonzalez Mercado

• Family Business

• Attracted new followers with strategic social media marketing efforts.
• Boosted sales revenue with effective channel marketing initiatives, including co-marketing programs and incentives.

• Improved tender response rates by tailoring proposals to client needs and requirements.

Inventory Products Reception

In Charge of staff activities completion

Covering Shifts extra hours

• Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
• Completed routine store inventories.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Coached crew members to optimize performance and motivate toward more efficient work.
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
• Contributed significantly towards the achievement of organizational targets through active participation in strategic planning initiatives during night shifts.
• Managed conflict resolution among staff members, promoting a harmonious working environment conducive to peak performance levels.
• Improved employee productivity by implementing efficient work schedules and task delegation.
• Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Established strong relationships with local businesses to provide guests with exclusive benefits and discounts, boosting overall satisfaction.
• Coordinated efficient room turnover schedules between housekeeping staff and front desk personnel for seamless guest experiences.
• Managed high-pressure situations for improved customer experiences during peak hours.
• Invitations to guests to other events in order to achieve a certain amount of groups to assist to other restaurants outdoors to prevent work load at main restaurant on scarcity of work force availability periods. Strategic planning collaboration.