Rocio Aide López Loza
Guadalajara
Summary
I am a 31 years old dynamic professional focus on enhancing customer experiences and streamlining POS operations. Excelled in roles requiring exceptional customer service and teamwork, leading to significant improvements in merchandising strategies and sales efficiency. Skilled in money handling and problem-solving, adept at fostering team collaboration and leadership.
I consider my self as an organized and dependable person successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Big Sur Lodge
12.2017 - 05.2024
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Greeted customers and helped with product questions, selections, and purchases.
- Enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed efficient cash register operations.
- Seasonal/Full Time Employee
Front Desk Receptionist
Holiday Inn Express Guadalajara Iteso
10.2019 - 03.2020
- Delivered outstanding first impressions by warmly greeting and engaged in pleasant conversation with guests upon arrival while managing check-in process, creating professional and welcoming environment.
- Collected payments, processed transactions and updated records.
- Developed strong working relationships with team members, fostering a positive work environment.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Seasonal employee
General Packer
Crate And Barrel
03.2011 - 11.2014
- Rotate through different departments, as necessary, to meet the demands of the business.
- Maximize the company growth and profitability through the processing and handling of all orders.
- Perform all job tasks assigned by the leadership staff to achieve daily productivity.
Education
Business Administration of Hospitality - Tourism
Universidad Del Valle De Mexico
Guadalajara, Jalisco, Mexico06.2019
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Money Handling
- POS system operations
- Order Processing
- Upselling strategies
- Inventory and Stocking
- Team Leadership
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Hobbies
- Sports
- Pets
- Traveling
- Foodie lover
Timeline
Front Desk Receptionist
Holiday Inn Express Guadalajara Iteso
10.2019 - 03.2020
Retail Sales Associate
Big Sur Lodge
12.2017 - 05.2024
General Packer
Crate And Barrel
03.2011 - 11.2014
Business Administration of Hospitality - Tourism
Universidad Del Valle De Mexico
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