Rocío Isabel Mendoza Rodríguez
Summary
Quality Management professional with 15 years of experience in food industries, successful career delivering efficiency and standardization, and maintaining SQF, ISO 22000, ISO and QS 9000 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs.
Overview
9
9
years of professional experience
Work History
Cereal Process Engineer
Kellanova
10.2023 - 01.2024
- Contributed to analyze collected production data of critical parameters processes working on production line improvements of scrap, rate, consumer complaints and product defects, through analysis and problem solving (DMAIC, 6W2H, and Ishikawa tools).
- Built capability on equipment owners through control and optimization of the process through CTQ (critical to quality) and CTP (critical to process) parameters. Updating process standards and training on them.
- Provided technical assistance to production team when issues arose.
- Collaborated with product developers and project leaders to address operating issues and support rapid recovery.
- Collaborated with the line coordinator to prioritize improvement opportunities.
Assistant Food and Pack Technologist /Process Engineer
Kellogg's
08.2022 - 09.2023
- Chaired Project execution for Snacks and RTEC lines, being the bond between Kellogg North America and Linares plant. Adapting prototype level, scale-up, formulas, scrap, rate, startup curves, plant testing and costing estimation plant trials, personnel training, production start-up lead, and transferring to plant operations.
- Managed reporting and documentation for start up project's results with high-quality, efficient approach.
- Headed formulas analysis and updating them when changes were made (through SAP, control technology documentation), giving support definition of Image & Defect Quality manuals and annual budget standards setting
- Executed approving ingredients and packaging materials, working with suppliers and internal departments (procurement, finance, R&D, continuous improvement, food safety and quality for full compliance).
Quality Head
Kellogg's
11.2019 - 08.2022
- Spareheaded the strategy for compliance and improvement of reducing the consumer complaints total plant and achieving the best result of Kellogg's North America's plant.
- Fostered Quality programs ensuring effectiveness complying KPIs: document control, product evaluation with 0.9% critical defects, implementing a best training program for detecting food defects, reducing defects, and giving support to innovation products, etc.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Established and tracked quality department goals and objectives.
Quality Leader (Project)
Ciemsa Mexico Food Service
04.2019 - 11.2019
- Wrote and implemented new rework procedures to standardize processes and streamline workflow.
- Devised specifications for processes.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
Food Safety Coordinator Research & Development
PepsiCo
12.2017 - 06.2018
- Spearheaded approvals and food safety support to innovation projects: salty snacks and confectionery, applying the PepsiCo standards and legal regulations of food: allergens, HACCP, etc. in all the steps of the development (supplier's approval, and scale up steps until the launch of the products.
- Supported seasoning platform avoiding the use of raw materials or ingredients that could be a hazard to the consumer.
- Devised food safety policies and risk-based prevention plans for new products.
Quality Head and Food Safety Leader
Makymat
08.2014 - 12.2017
- Leaded food safety team, achieving successfully reduced the non-conformities in Audits of all parties, as well as reducing the closing time of customer complaints, improving supplier's quality control and control processes, through HACCP, regulatory standards and operator's training.
- Achieved “Best companies award”, these results helped maintain commercial relations with our clients or improve them and attract more customers.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Bachelor of Science - Food Chemistry
Universidad La Salle
Mexico City, Mexico12.2001
Skills
- Quality Control
- Strong Work Ethic
- Product Development
- Team Collaboration
- Customer Service
- Specification Review
- Process Documentation
- Raw Material Inspection
- Manufacturing Enhancement
- Critical Thinking
- Production Support
Timeline
Cereal Process Engineer
Kellanova
10.2023 - 01.2024
Assistant Food and Pack Technologist /Process Engineer
Kellogg's
08.2022 - 09.2023
Quality Head
Kellogg's
11.2019 - 08.2022
Quality Leader (Project)
Ciemsa Mexico Food Service
04.2019 - 11.2019
Food Safety Coordinator Research & Development
PepsiCo
12.2017 - 06.2018
Quality Head and Food Safety Leader
Makymat
08.2014 - 12.2017
Bachelor of Science - Food Chemistry
Universidad La Salle
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