Rodolfo Arvizu
Summary
Experienced customer service professional with a strong track record in assisting customers and resolving inquiries. Possesses excellent problem-solving skills and a dedicated approach to ensuring a positive customer experience. Thrives in team-oriented settings, prioritizing collaboration and achieving desired outcomes. Demonstrates adaptability in dynamic environments, consistently delivering exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Appointment Setter
Easy Health
08.2024 - 11.2024
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Donor Engagement Specialist
Be the Match
10.2023 - 12.2023
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
Customer Service Agent
DoorDash
06.2022 - 12.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Customer service Agent
HISPANIC TELESERVICES DE GUADALAJARA SA DE CV - Chime
10.2021 - 04.2022
- Provide a solution to the customers, not affecting the business partners (restaurant and drivers-couriers), attend requests, complaints, order status, refunds, unknown charges etc
- Contact : -HR 800 111 0202
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Addressed customer account discrepancies and concerns.
Customer service agent
HISPANIC TELESERVICES DE GUADALAJARA SA DE CV - Chime
12.2020 - 04.2021
- Attend the customer as in a regular bank, providing information about their accounts, balances, explaining the holds and refunds time frames, taxes information related
- Contact : -HR 800 111 0202
Customer Service Agent
4ndm - YoungLiving Essential oils
09.2018 - 12.2019
- Company Overview: Essential Oils
- Attending customers from Canada to Latam
- Placing orders, where's my order, refunds, replacements, contact the delivery and anything related to prices, new products, information and complaints
- Being top performer
- Assist/attend to national events on cdmx
- Essential Oils
- Contact : -HR 55 5002 7800
Education
Licenciatura en Turismo - Accountability, Business Administration, Restaurants, Languages
Instituto Politecnico Nacional
Skills
- Telephone etiquette
- Positive attitude
- CRM
- High-volume call environments
- Script reading
- Cold calling
- Customer complaint resolution
- Live chat support
- Problem resolution
- Active listening
- Brand awareness
- Decision-making
Certification
Certificate Name
Languages
English
Mexican Sign language
German
Hobbies and Interests
- Languages
- Books
- Pets
- Veganism
- Explore
- Music Festivals
Timeline
Appointment Setter
Easy Health
08.2024 - 11.2024
Donor Engagement Specialist
Be the Match
10.2023 - 12.2023
Customer Service Agent
DoorDash
06.2022 - 12.2022
Customer service Agent
HISPANIC TELESERVICES DE GUADALAJARA SA DE CV - Chime
10.2021 - 04.2022
Customer service agent
HISPANIC TELESERVICES DE GUADALAJARA SA DE CV - Chime
12.2020 - 04.2021
Customer Service Agent
4ndm - YoungLiving Essential oils
09.2018 - 12.2019
Licenciatura en Turismo - Accountability, Business Administration, Restaurants, Languages
Instituto Politecnico Nacional
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