RODOLFO CAZARES
RESTAURANT MANAGER
Summary
Highly proactive Manager with many years of experience in team leadership in fine dining restaurants industry. Dedicated to providing highest level of service to customers, background includes successful food service operations, managing staff and increasing profits.
Overview
25
25
years of professional experience
3
3
Languages
Work History
Restaurant Manager
The EXELLENCE Collection
Cancún
05.2023 - 08.2023
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Assistant Restaurant Manager
SECRETS Hotel
Cancún
11.2022 - 04.2023
- Identified team weak points and implemented corrective actions to resolve concerns.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed restaurant staff, maintaining exceptional customer service and quality standards.
General Manager
PANTHERA Restaurant
Ciudad Satellite EDOMEX
01.2022 - 07.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Restaurant General Manager
Grupo Entre Fuegos
Cd.Satélite
05.2015 - 07.2020
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Orchestrated positive customer experiences by overseeing every area operations.
Education
No Degree - Hotel, Motel, And Restaurant Management
05.2001 -
- Elected Captain
- Awarded
Skills
Inventory management
Staff Scheduling
Performance improvement
Operations management
Natural leader
Passion for customer satisfaction
Staff Management
Conflict resolution techniques
Recruitment
Cost-controls
Dynamic, friendly hostess
Timeline
Restaurant Manager - The EXELLENCE Collection
05.2023 - 08.2023
Assistant Restaurant Manager - SECRETS Hotel
11.2022 - 04.2023
General Manager - PANTHERA Restaurant
01.2022 - 07.2022
Restaurant General Manager - Grupo Entre Fuegos
05.2015 - 07.2020
Escuela Panamericana De Hotelería - No Degree, Hotel, Motel, And Restaurant Management
05.2001 -