Summary
Overview
Work History
Education
Skills
Certification
Software
read, watch movies and series, play basquetballcraft making
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Languages
Interests
Websites
Timeline
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RODOLFO HURTADO SILVA

RODOLFO HURTADO SILVA

Commercial Director|Banking And Financial Service| Sales Director Product Manager | Credit Manager|Customer Service Expert |Credit And Mortgage Operations Specialist.
Morelia

Summary

During my career I have led sales teams, developed and implemented successful marketing and sales strategies, increasing the company's revenue considerably. I have developed skills in identifying new market opportunities, creating effective sales and marketing plans, establishing and maintaining long-lasting relationships with key clients, and collaborating effectively with other areas of the company. I am an empathetic and collaborative leader, who fosters a positive and productive work environment.

Multitasking Commercial Director with a background developing recommendations that drive strategic growth. Passionate professional participating in key sales meetings and defining long-term sales strategies. Offering exemplary collaboration, team oversight and decision-making skills.

Personable individual with seasoned leadership and communication skills. Bilingual (B2)Commercial Director with 10 years of leading portfolio strategy and determining competitive information across multiple sectors.

Overview

19
19
years of professional experience
7
7
Certifications
1
1
Language

Work History

Commercial Director

ALGEHU Innovación Patrimonial SAS
08.2024 - Current
  • Provided extensive leadership by effectively communicating strategic goals and plans.
  • Developed annual budgets based on historical data analysis and projected growth objectives.
  • Managed a team of sales professionals, providing ongoing coaching and support to drive individual performance.
  • Mentored junior staff members by sharing insights on best practices, fostering professional growth within the organization.
  • Implemented strong training program enabling employees to improve and build upon both professional and personal growth.
  • Negotiated high-value contracts for commercial partnerships, resulting in long-term business relationships.
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.
  • Implemented efficient processes for lead generation and management, optimizing sales conversion rates.

Director of Mortgage Banking

Financial Group BBVA Bancomer
11.2020 - 10.2021
  • Lead the team of professionals in charge of managing mortgage products and credits
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.

Customer Experience Advisor

Financial Group BBVA Bancomer
05.2012 - 10.2020
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Streamlined communication channels for improved customer interactions and response times.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Created and maintained detailed database to develop promotional sales.
  • Cross-trained and backed up other customer service managers.
  • Cross-trained and provided backup support for organizational leadership.
  • Implemented and developed customer service training processes.
  • Trained staff on operating procedures and company services.
  • Trained new personnel regarding company operations, policies and services.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Sought ways to improve processes and services provided.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Documented customer interactions in internal database to maintain customer service history details.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Developed strong relationships with clients by providing attentive support, earning their trust and loyalty over time.
  • Promoted a culture of continuous improvement by sharing best practices and learning from other team members'' experiences.
  • Delivered exceptional service by utilizing product knowledge and problem-solving skills during customer interactions.
  • Contributed to increased client retention rates by building rapport through empathetic listening skills during difficult conversations.
  • Collaborated with cross-functional teams to improve overall customer experience across various touchpoints.

Mortgage Business Promotion Executive

Financial Group BBVA Bancomer
03.2011 - 04.2012
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
  • Expanded market presence by identifying new business opportunities and forging strategic partnerships.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.

Mortgage Center Owner

Financial Group BBVA Bancomer
05.2010 - 02.2011
  • Creation of branches and new forms of service
  • Service and follow-up process for the branch network with executives
  • Process and follow-up of mortgage executives
  • In charge of 7 people (5 closing executives, 1 admission executive and one risk executive)
  • In charge of 85 branches where the commercial network service was provided (Morelia, Uruapan, Zamora)
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Reported issues to higher management with great detail.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

Business Executive

Financial Group BBVA Bancomer
03.2009 - 04.2010
  • Enhanced customer satisfaction, addressing and resolving client concerns promptly and professionally.
  • Negotiated favorable contracts with suppliers, reducing costs while maintaining product quality standards.
  • Developed strategy to combat increased competitive presence within territory.
  • Led cross-functional teams in the successful completion of high-impact projects that delivered significant value to stakeholders.
  • Developed strong relationships with key industry partners to foster collaboration and drive business success.
  • Expanded market presence through targeted marketing campaigns and effective brand positioning efforts.

Credit Formalization Executive

Financial Group BBVA Bancomer
02.2008 - 02.2009
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Credit Analyst

Financial Group BBVA Bancomer
02.2006 - 01.2008
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Collaborated with other teams to identify and mitigate risks impacting organization.
  • Made decisions and recommendations about extending lines of credit.
  • Participated in loan committee meetings to provide input on lending processes.
  • Monitored credit accounts routinely to identify and mitigate issues and prevent losses.
  • Streamlined the loan approval process for faster results by implementing an efficient credit scoring system.

Education

Lic. en Administración -

Instituto Tecnológico Agropecuario

Maestría en Marketing y Gestión Comercial - undefined

OBS Business School / Universidad de Barcelona

Diplomado en Finanzas - undefined

Tecnológico de Monterrey - TEC

Skills

Office Excel Advanced Package

Certification

The ABC of Credit

Software

Office, CRM, Sales Force, Oddo, Zoho, Toledo, Medallia

read, watch movies and series, play basquetballcraft making

My last book I read was the one published by the former president of Mexico called Gracias, where he gives us historical information about the transformation of the country and the important events that have happened in the country, in addition to understanding where we are standing and what actions we should take to improve the ills that afflict the country, this made me remember episodes from my childhood and situations that I lived during my youth, it awakened my curiosity to investigate in depth and I complemented it with extra books.
A series that caught my attention was the Penguin series where it shows situations that society experiences from different points of view, each social class has a perspective on how to deal with situations.
Since my student and university days I loved participating in sports teams, mainly in basketball, because of its dynamics and the speed of the game and strategy to win a game.

Accomplishments

  • Supervised team of 280 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved result by completing and with accuracy and efficiency, development of 3 franchises nationwide.
  • Collaborated with team of 25 in the development of project customer experience.
  • Part BBVA´s corporate transformation strategies, as the establishment of a commercial franchise to increase sales by improving customer experience, the reengineering of business processes to increase sales force productivity customer experience, and internal control, as well as the change in the business model of 2000 branches.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • I haven´t political affiliations or organizations

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementTeam Building / Company RetreatsWork-life balanceCompany CultureStock Options / Equity / Profit Sharing

Quote

You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett

Languages

English
Upper intermediate (B2)

Interests

Professional Development

Timeline

Commercial Director

ALGEHU Innovación Patrimonial SAS
08.2024 - Current

Director of Mortgage Banking

Financial Group BBVA Bancomer
11.2020 - 10.2021

Customer Experience Advisor

Financial Group BBVA Bancomer
05.2012 - 10.2020

Mortgage Business Promotion Executive

Financial Group BBVA Bancomer
03.2011 - 04.2012

Mortgage Center Owner

Financial Group BBVA Bancomer
05.2010 - 02.2011

Business Executive

Financial Group BBVA Bancomer
03.2009 - 04.2010

Credit Formalization Executive

Financial Group BBVA Bancomer
02.2008 - 02.2009

Credit Analyst

Financial Group BBVA Bancomer
02.2006 - 01.2008

Maestría en Marketing y Gestión Comercial - undefined

OBS Business School / Universidad de Barcelona

Diplomado en Finanzas - undefined

Tecnológico de Monterrey - TEC

Lic. en Administración -

Instituto Tecnológico Agropecuario
RODOLFO HURTADO SILVACommercial Director|Banking And Financial Service| Sales Director Product Manager | Credit Manager|Customer Service Expert |Credit And Mortgage Operations Specialist.