Rodolfo Larios Garcia
Tijuana, Baja California,BCN
Summary
Accomplished Content Moderator with expertise in content management and quality control analysis. Enhanced team efficiency by developing moderation procedures and training new moderators. Demonstrated strong attention to detail and adaptability, resulting in improved site quality and user satisfaction. Recognized for resolving 100% of reported concerns promptly.
Overview
6
6
years of professional experience
Work History
Content Moderator
TaskUs
Tijuana, Baja California, Mexico (Remote)
03.2022 - Current
- Reviewed and moderated user-generated content for compliance with community guidelines.
- Monitored real-time content submissions to quickly address policy violations.
- Analyzed performance metrics to identify areas for process improvement in moderation workflows.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
- Developed documentation for moderation procedures, enhancing team efficiency and onboarding processes.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
Technical Support Agent
TELVISTA
Tijuana, Baja California, Mexico
03.2021 - 03.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided product knowledge support, enhancing customer experience and satisfaction levels.
- Collaborated with cross-functional teams to streamline support processes and improve service delivery.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented technical issues and solutions in ticketing system for future reference and training purposes.
Technical Support Agent
Call Center Services
Tijuana, Baja California, Mexico (Remote)
08.2020 - 02.2021
- Resolved complex technical issues for better client experience and smoother operations.
- Managed high call volume efficiently, addressing customer concerns promptly and professionally.
- Documented support interactions for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Submitted service tickets for equipment maintenance requests.
- Maintained up-to-date knowledge of products and services, ensuring accurate information was given to customers.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Education
Cecyte Cachanillas (10th Grade Unfinished)
Tijuana, Baja California, MexicoSkills
- Patience and tolerance
- Content management
- Online research
- Attention to detail
- Customer service
- Team collaboration
- Quality control analysis
- Video creation and editing
- Desktop and laptop computers
- Time management
- Organizational skills
- Adaptability and flexibility
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Timeline
Content Moderator
TaskUs
03.2022 - Current
Technical Support Agent
TELVISTA
03.2021 - 03.2022
Technical Support Agent
Call Center Services
08.2020 - 02.2021
Cecyte Cachanillas (10th Grade Unfinished)